Support Service Clerk

**Company Bio**

At Quinte Health, guided by our core values of Imagine It's You, Value Everyone, We All Make a Difference, and Stronger Together, our family of four hospitals holds a central role in the mission to enhance lives and foster healthier communities. We operate as a cohesive team, uniting all our hospitals, to deliver local and regional healthcare services. In partnership with our communities, we strive to improve access to high-quality care, right in their own neighborhoods.

Our sense of fulfillment is deeply rooted in the impactful work we do, a sentiment shared by our dynamic teams of staff, dedicated physicians, and committed volunteers. They not only care passionately for our patients but also for each other, embodying our core values at every turn.

We don't just serve our communities; we actively contribute to them. Quinte Health is woven into the fabric of our local landscape, with our team members residing, raising their families, and often retiring right here in the communities they cherish. We are on a constant lookout for compassionate and dedicated individuals to join our team. Our diverse array of exciting roles encompasses positions that span multiple hospitals, as well as opportunities situated within a single hospital. Join us as we live out our values in providing exceptional healthcare close to home.

**Position Summary**

The Support Services Clerk reports to the Manager of Hospitality. As a member of the Staff Scheduling Team, the Clerk supports daily hospitality and maintenance staffing and scheduling needs for all Quinte Health sites. The Clerk is primarily responsible for shift call-outs, creation and maintenance of the Hospitality department schedules and records.

**Required**
- 1-year of previous experience in an administrative and customer service oriented role.
- Demonstrated success working collaboratively in a team environment and independently performing tasks.
- Ability to quickly learn scheduling software and actively participate in training sessions.
- Ability to work early mornings, days, afternoons and occasional weekends.
- Demonstrated exceptional customer service skills.
- Willingness and ability to improve processes.

**Duties**
- Work positively and effectively as a team member within the Hospitality Staff Scheduling team.
- Maintain daily and forecasting schedules to ensure all units are appropriately staffed.
- Complete shift call outs in response to schedule needs and maintain and update shift records.
- Work collaboratively with department leaders and confer with Manager regarding staffing and scheduling requirements.
- Create unit schedules within timelines and collective agreement language.
- Provide interpretation, with HR assistance as required, of collective agreement language pertaining to scheduling, staffing, overtime and premium situations.
- Enter, maintain and process payroll for all Hospitality and Maintenance staff.
- Develop and generate reports through the collection and analysis of data from the scheduling platform.
- Enter scheduling changes, shift changes and other edits as reported for shift swaps, overtime, vacation, etc. into the scheduling platform.
- Assist with research/audits as requested/required both internally and externally.
- Contribute to process and service improvements and contribute to department goals and projects.
- Take huddle notes and keep up to date records.
- Other duties as assigned.

**Equal Opportunity**

**Physical Demands Analysis**

Strength
- Required Rarely - lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling

Mobility
- Required Often - prolonged sitting
- Required Occasionally - standing and walking on hard surfaces, bending/stooping

Dexterity
- Required Often - prolonged fine finger movements
- Required Frequently - gripping/grasping, eye/hand coordination
- Required Briefly - reaching with both hands