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Medical Administrative Assistant

2 weeks ago

Newmarket ON LY P, Canada Southlake Otolaryngology Associates Full time

About Us:

Southlake Otolaryngology Associates is a busy and well-established ENT (Ear, Nose & Throat) specialist clinic located in Newmarket, Ontario. Our team is dedicated to providing exceptional, patient-centered care in a supportive and collaborative environment.

We are seeking an organized, friendly, and professional Medical Administrative Assistant to join our team. The ideal candidate will have excellent patient relations skills, be highly organized and detail-oriented, and be able to manage multiple responsibilities — including scheduling appointments, maintaining electronic medical records, and handling a high volume of phone calls in a fast-paced setting.

****Please note we are not a part of Southlake Hospital****

Responsibilities:

  • Greet patients and manage check-in/check-out processes with professionalism and empathy
  • Schedule appointments, manage referrals, and coordinate follow-up visits
  • Answer phone calls and respond to patient inquiries in a courteous and efficient manner
  • Maintain and update patient charts using electronic medical records (EMR)
  • Prepare and process forms, correspondence, and physician documentation
  • Communicate with hospitals, other clinics, and healthcare providers as needed
  • Scan documents and assist with general administrative duties
  • Support physicians and clinical staff in ensuring smooth daily clinic operations
  • Be flexible to assist with clinic needs and provide coverage for the sterilization role during lunches, vacations, and other absences

Qualifications:

  • Minimum 1–2 years of experience in a medical office or clinical setting (ENT or specialty experience is an asset)
  • Medical Office Administration Diploma or equivalent training preferred
  • Strong knowledge of EMR systems (Accuro experience is an asset)
  • Must be able to work efficiently and calmly in an extremely busy, fast-paced environment
  • Excellent communication, multitasking, and organizational skills
  • Professional demeanor and ability to work well under pressure
  • High attention to detail and accuracy
  • Willingness to learn and support different roles within the clinic as needed

Hours:

  • Monday to Friday (8:45am - 5:00pm)

Compensation:

  • Competitive hourly wage (starting rate to be confirmed — e.g., $19-$21 per hour, commensurate with experience)
  • Parking, Paid vacation and statutory holidays
  • Supportive team environment

How to Apply: Please submit your resume and a brief cover letter outlining your relevant experience to We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

Benefits:

  • On-site parking
  • Paid time off

Work Location: In person