Medical Administrative Assistant

3 days ago

Newmarket, Canada Southlake Otolaryngology Associates Full time

**About Us**:
Southlake Otolaryngology Associates is a busy and well-established ENT (Ear, Nose & Throat) specialist clinic located in Newmarket, Ontario. Our team is dedicated to providing exceptional, patient-centered care in a supportive and collaborative environment.

**Please note we are not a part of Southlake Hospital**

**Responsibilities**:

- Greet patients and manage check-in/check-out processes with professionalism and empathy
- Schedule appointments, manage referrals, and coordinate follow-up visits
- Answer phone calls and respond to patient inquiries in a courteous and efficient manner
- Maintain and update patient charts using electronic medical records (EMR)
- Prepare and process forms, correspondence, and physician documentation
- Communicate with hospitals, other clinics, and healthcare providers as needed
- Scan documents and assist with general administrative duties
- Support physicians and clinical staff in ensuring smooth daily clinic operations
- Be flexible to assist with clinic needs and provide coverage for the sterilization role during lunches, vacations, and other absences

**Qualifications**:

- Minimum 1-2 years of experience in a medical office or clinical setting (ENT or specialty experience is an asset)
- Medical Office Administration Diploma or equivalent training preferred
- Strong knowledge of EMR systems (Accuro experience is an asset)
- Must be able to work efficiently and calmly in an **extremely busy, fast-paced environment**:

- Excellent communication, multitasking, and organizational skills
- Professional demeanor and ability to work well under pressure
- High attention to detail and accuracy
- Willingness to learn and support different roles within the clinic as needed

**Hours**:

- Monday to Friday (8:45am - 5:00pm)

**Compensation**:

- Competitive hourly wage (_starting rate to be confirmed — e.g., $19-$21 per hour, commensurate with experience_)
- Parking, Paid vacation and statutory holidays
- Supportive team environment

**Job Types**: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking
- Paid time off

Work Location: In person

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