Front Desk Guest Service Agent

2 weeks ago

Fort McMurray AB TH L, Canada Stonebridge Fort McMurray Inc Full time $40,000 - $60,000 per year

Join Our Team at the Stonebridge Hotel – Front Desk Guest Services Agent

We're looking for a friendly and professional Front Desk Guest Services Agent to be the welcoming face of the Stonebridge Hotel. If you're passionate about hospitality, enjoy working with people, and thrive in a fast-paced environment, we'd love to meet you

About the Role:

As a Guest Services Agent, you'll be responsible for delivering exceptional service from check-in to check-out. You'll assist guests with inquiries, manage reservations, and ensure every guest feels valued and cared for throughout their stay.

Shifts may include mornings, afternoons, evenings, weekends, and holidays.

Key Responsibilities:

  • Greet and check in guests with professionalism and warmth
  • Provide helpful information about the hotel and local attractions
  • Respond to guest requests, concerns, and feedback in a timely manner
  • Answer phones and make or modify reservations
  • Ensure accurate billing and handle payments
  • Coordinate with housekeeping and maintenance to fulfill guest needs
  • Maintain a clean and organized front desk area

What We're Looking For:

  • 2+ years of customer service or hospitality experience preferred
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask
  • Comfortable using computer systems and learning new software
  • A positive, team-oriented attitude and strong work ethic
  • Professional appearance and demeanor

Why Stonebridge?

We take pride in creating memorable guest experiences and supporting a team culture where people love to work. If you're hard-working, dependable, and customer-focused, this is the perfect opportunity to grow with us.

Apply today and become a valued part of the Stonebridge guest experience

Job Types: Full-time, Permanent

Pay: From $17.00 per hour

Expected hours: 24 – 40 per week

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • On-site gym
  • On-site parking
  • Store discount

Work Location: In person

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