Front Desk Agent

1 week ago

Medicine Hat AB TB T, Canada Medicine Hat Lodge Full time $32,640 - $67,800 per year

Job Title: Front Desk Agent (Part-Time)

Location: Medicine Hat, AB Salary: $16.00/hour Employment Type: Part-Time (Flexible Schedule, Includes Night Shifts)

Job Summary: We are seeking a friendly, reliable, and detail-oriented Front Desk Agent to join our team on a part-time basis. This role involves greeting guests, managing reservations, and ensuring a seamless guest experience, especially during evening and overnight hours. If you're a night owl with a passion for hospitality and flexibility in your schedule, we'd love to hear from you.

Key Responsibilities:

  • Welcome and assist guests upon arrival with a warm and professional demeanor
  • Record and manage guest information using the property management system
  • Handle room bookings, reservation inquiries, and confirmation of existing bookings
  • Process payments, issue invoices, and complete check-outs
  • Perform night audit procedures, including reconciling accounts and preparing end-of-day reports
  • Manage incoming calls and handle guest service requests
  • Coordinate additional services for guests such as event or catering arrangements
  • Ensure the lobby and front desk areas are tidy, well-stocked, and inviting

Qualifications:

  • Previous front desk or night audit experience is a strong asset
  • Excellent communication and multitasking skills
  • Familiarity with property management systems preferred
  • Availability for evening, weekend, and overnight shifts
  • Ability to work independently and manage time efficiently

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