Parks Ambassador, Supervisor

Conservation Halton was created to protect, restore and manage the natural resources in our watershed but we have grown to become so much more. Today, we protect our communities and conserve our natural environment through planning, education and recreation and to support our partners in the creation of sustainable communities within our watershed.

We are looking to build our team with the kind of inspired, ambitious, and strategic people who are not satisfied with the status quo, are excited by the opportunity in every challenge and are driven by meaningful, measurable results. If you are looking to join an environmentally focused and socially conscious community organization, then we are looking for you

Conservation Halton is proud to be recognized as one of Hamilton-Niagara's Top Employers and one of Canada's Greenest Employers.

Department: Programs & Services

Type of Contract: Contract, Seasonal

Work Location: Milton, ON, L9E 0C6

CH Site: All CH Parks, Primarily Glen Eden

Posting Start Date: October 10, 2025

Posting End Date: November 10, 2025

The primary responsibilities of this position include:

• Provide day-to-day leadership and oversight for the Parks Ambassador team, actively participating in guest service delivery. Responsible for training, scheduling, and performance management.
• Serve as a role model and mentor, guiding Ambassadors through pre-season preparation and on-the-job development. Foster a culture of accountability and continuous improvement.
• Ensure Ambassadors deliver professional, friendly, and knowledgeable service, enhancing the guest experience. Promote awareness of park events, policies, and procedures to enrich guest interactions.
• Collaborate with all departments to assist guests with inquiries, resolve concerns, and streamline operations. Help manage lineups, alleviate bottlenecks, and address complex challenges efficiently.
• Support the resolution of lift pass issues, including fraud-related concerns, in partnership with Lifts and Visitor Services teams.
• Identify and implement creative solutions to guest challenges. Promote cross-selling of services and offer alternative options when standard offerings are unavailable.
• Operate in a Fast-Paced Environment
• Work in accordance with the Conservation Halton's Safety Policies & Procedures and the Occupational Health and Safety Act and Regulations and all other related manuals.
• Other duties as assigned.

• Demonstrated success in leading customer service teams, with a focus on coaching, performance management, and team development.
• Minimum of 3 years' experience in parks, resorts, or similar outdoor recreational settings.
• Proactive and solutions-oriented, with a strong commitment to delivering exceptional guest experiences. Skilled in creative problem-solving and stakeholder engagement.
• Confident in making timely, informed decisions. Able to assess situations quickly and take appropriate action, escalating when necessary.
• Quick to learn and responsive to changing environments and guest needs.
• Strong communication and interpersonal skills with the ability to work effectively across departments and build positive working relationships.
• Capable of handling challenging situations calmly and professionally, maintaining a guest-first approach.
• Skilled at managing multiple priorities in a dynamic, outdoor setting while maintaining high service standards.
• Ambassadors will be required to work during peak operational times including weekends, holidays, and some evenings. Ability to work flexible shifts with varying hours, depending on visitation levels.
• Able to work outdoors in all weather conditions, on varied terrain.
• Able to lift up to 40 pounds, stand, and walk for long periods of time
• A valid Ontario Drivers Licence, minimum Class "G", with a satisfactory Driver's Abstract is required. *Abstract completed by Conservation Halton.
• Successful candidates must provide own ski or snowboard equipment including a helmet for use during shifts. Ski or Snowboard Certification an asset
• Standard First Aid & CPR an asset
• CH parks are not accessible by public transit; candidates should ensure they have reliable transportation.

• Starting at $24.97 per hour
• Part time hours available; hours may vary depending on availability
• This position's expected start date is November 14, 2025
• Gain valuable job-related experience and skills working in a Conservation Area
• Free access to Conservation Halton and Conservation Ontario parks
• Season pass to Glen Eden
• Discounts on Conservation Halton/Glen Eden services, food and merchandise
• Option to enroll in the OMERS defined benefit pension plan, with generous employer-matching.
• You will work in an inspiring setting with views of the Niagara Escarpment and no traffic lights for several miles
• You will work with a creative, talented and solutions-focused team
• You will work for an organization that provides flexible work arrangements and places tremendous value on professional development and wellness of its employees

Diversity and Inclusion – We endeavor to understand, accept and appreciate the value of our differences and encourage authenticity.

Learning and Innovation – We embrace the need for continuous improvement, the opportunity to learn from others and the benefits of sharing knowledge.

Person-Centered Service – We make people a priority through customer-centred engagement, predictive problem-solving and high-quality service.

Collaboration – We seek out and trust in the skills, expertise and experience of others in order to achieve our common ambition.

Sustainability – We consider the environmental impact of everything we do and always keep future generations in mind when making decisions.

Integrity – We make decisions with accountability, transparency and a strong sense of personal responsibility for our choices and actions.

Resilience – We are positive and proud of our ability to quickly and effectively respond to change.

Please visit the link to apply online and have your resume ready to complete your application: Click to apply

We thank all applicants for their interest however only those selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Conservation Halton will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. To discuss accommodations, please contact

Pursuant to the Municipal Freedom of Information and Protection of Privacy Act, personal information provided through the recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act R.S.O. 1990, c. C.27, s , as amended, for the purpose of determining eligibility for employment and volunteer positions with Conservation Halton. Personal information is collected and managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Questions about the collection of information can be directed to the Freedom of Information Coordinator, Office of the President & CEO, 2596 Britannia Road West, Burlington, Ontario, L7P 0G3, ext. 2236,

We believe that diverse backgrounds and unique perspectives make us stronger. Conservation Halton is committed to being an equal opportunity employer, creating an inclusive work environment and encouraging employees to be their most authentic self, no matter their ethnic background, religious beliefs, gender expression, sexual orientation, and physical or mental ability.