Key Account Manager

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Key Account Manager to the Scandi Family

You will be taking care of a client portfolio at 2 sites and managing 7 hourly cleaners.

Schedule: For this position, hours of work will be specifically tailored to the specified sites and will be subject to change based on client needs. Hours noted below are intended as a guideline and may be subject to change, from time to time.

During events: Flexible hours including days, evenings, nights based on event show times. Scheduling accommodations to be determined through agreement between the Key Account Manager, Regional Director and/or Director of Operations.

During off peak: Off peak core hours are Monday - Friday 8:00am-4:30pm with required flexibility to respond to the needs of the business which could include early mornings, evenings, weekends, and holidays.

1 hour lunch (30 minutes paid and 30 minutes unpaid)

What's in it for you:

• Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
• Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada and growth into the US.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.

What your day to day looks like:

Reporting into the Regional Director you will be taking care of the day to day operations of the site.

• Site Visits; Conducting site visits at the location ensuring compliance with safety and customer service standards
• Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
• People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action

What you'll need to succeed:

• 2-3 years in a previous Supervisor or Manager position
• Valid driver's license in good standing
• Most important to us is strong customer service skills since this will be a client facing role
• Excellent proficiency of the English language in both written and verbal communication
• Ambitious, enthusiastic and enjoys working in a fast paced environment
• Ability to lead a team while fostering a strong team connection and collaboration
• Reliable and trustworthy with the ability to handle some high pressure stressful situations
• Willingness to learn the cleaning industry

Additional Job Details:

• Must be available 24/7 in case of emergency or client needs
• iPad, Cell Phone and Computer provided
• Company vehicle and fuel card provided

Our interview process:

• 20 minute preliminary phone interview with our Recruiter
• 20-40 minute to an hour assessment (depending on optional practice questions or breaks).
• 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.