Spa Receptionist

Company Overview

Cedar & Steam is dedicated to integrating health and wellness into daily life, emphasizing both mental and physical well-being through natural healing methods to foster relaxation and rejuvenation. Our boutique spa offers an affordable and convenient way to unwind daily while enhancing social interaction and personal connection. We provide sauna, steam, massage, and cold plunge services in thoughtfully designed spaces that cater to various needs - whether seeking engaging conversation and community or moments of re-energizing and relaxation. We are currently hiring a full-time Relaxation Specialist - Guru | Spa Receptionist to join our team. *Must be flexible to work early mornings starting at 7 am, evenings until 11 pm, weekends and holidays as required. Preference for open availability .

Role Overview

The Relaxation Specialist (RS) - Guru is a sales focused role integral to providing exceptional guest experiences while driving product and service sales. You will serve as the lead customer service contact for guests and prospects, ensuring they receive personalized attention and a 5-star experience. This role not only involves creating a welcoming atmosphere but also promotes products and services in alignment with guests' wellness needs. As a key member of the team, you will be present during the guest experience, answering questions, providing guidance, and maintaining strong guest connections to elevate their visit. Additionally, you will focus on providing an experience that encourages guest retention, building lasting relationships and ensuring guests return for their wellness needs.

Key Responsibilities

Guest Service & Experience: Greet and check-in guests with a warm welcome, ensuring their needs are met. Build lasting relationships by remembering guest preferences and providing personalized service throughout their visit.

Sales & Product Knowledge: Drive product and service sales by recommending offerings that align with guests' wellness goals. Maintain up-to-date knowledge of all products and services to provide informed suggestions.

Cleaning & Maintenance: Assist with laundry and perform regular cleaning tasks, including washing towels and maintaining common areas like saunas, steam rooms, and washrooms to ensure cleanliness.

Team Support: Collaborate with the Relaxation Specialist (RS) - Flow to ensure smooth daily operations. Help with various tasks, including deep cleaning and supporting the team in any other required duties.

Administrative Support: Handle guest transactions accurately, manage appointments, ensure waivers are signed, and perform opening/closing procedures to maintain spa readiness.

Guest Experience Enhancement: Ensure the atmosphere aligns with Cedar & Steam's core values. Maintain an elevated, welcoming environment that supports an exceptional guest experience, addressing any concerns or requests as needed, while consistently maintaining strong standards of service and professionalism in all guest interactions.

Qualifications

Education:

• No specific formal education required, but a general understanding of health and wellness is an asset.
• AGLC Proserve certificate is required.
• Standard | Intermediate First Aid and CPR is required.
• Police Information Check is required.

Experience:

• Customer service experience is essential.
• Experience in health club, spa, or hospitality industries preferred.
• Aesthetician experience is an asset.
• Bartending or serving experience is a plus.
• Previous knowledge of massage therapy and essential oils is ideal.
• Experience with MindBody software or similar systems is preferred.

Skills & Knowledge:

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Must be a team player and flexible to cover shifts when necessary.
• Open-minded and adaptable to new processes.
• An understanding of the customer experience and how to elevate it.

Personal Attributes:

• Highly motivated by the desire to help others, fostering meaningful guest experiences.
• Able to work independently or collaboratively within a team, maintaining a professional, positive attitude.
• Strong sales acumen with a natural ability to build genuine connections with guests.
• Energetic, enthusiastic, and passionate about wellness and customer service.

Why Join Us?

• Impact: Be an integral part of a wellness-focused environment that aims to help people unwind, relax, and rejuvenate.
• Environment: Work in a space that promotes well-being and relaxation for both guests and staff.
• Perks: Enjoy unlimited sauna and steam [as capacity allows], paid breaks, staff pricing on massages, discounts on products, and additional perks with partnerships.

Job Types: Part-time, Permanent

Pay: From $16.00 per hour

Expected hours: 8 – 16 per week

Benefits:

• On-site parking
• Store discount
• Wellness program

Work Location: In person