Front Desk Concierge

5 days ago

Toronto, Ontario, Canada KSL Security Full time $42,000 - $72,000 per year

Job Summary

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

  • Greet and welcome guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
  • Handle guest inquiries, requests, and complaints with professionalism and courtesy.
  • Operate multi-line phone systems to respond to calls promptly and effectively.
  • Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
  • Maintain an organized front desk area, ensuring all materials are stocked and readily available.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Process payments and manage billing inquiries with accuracy.
  • Assist in managing reservations through hotel management software.

Qualifications

  • Previous experience in a front desk or guest services role within the hospitality industry is preferred.
  • Strong customer service skills with a focus on creating positive guest experiences.
  • Proficient in phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
  • Familiarity with multi-line phone systems and hotel management software is advantageous.
  • Ability to work flexible hours, including weekends and holidays as needed.
  • Excellent organizational skills with attention to detail in managing tasks effectively.
  • A positive attitude and the ability to work well under pressure in a busy environment. Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests

Job Types: Full-time, Part-time, Permanent

Pay: $17.20-$18.00 per hour

Expected hours: 30 per week

Benefits:

  • Flexible schedule
  • On-site parking

Work Location: In person

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