Lead Product Manager

ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world's most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that's a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another "cost of doing business." We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE ROLE

As a Lead Product Manager you oversee a team of Product Managers, providing guidance and mentorship while also collaborating with cross-functional teams including Design, Engineering, Sales, and Marketing, to develop and release products and features. You'll have the combined responsibility of serving as a hands-on product lead driving strategic initiatives, as well as mentoring and leading a team of Product Managers. As a people leader, you will manage the performance and development of individual team members, while ensuring alignment with the overall product vision and business objectives. You'll balance the roadmap and tactical execution of the team, and also own critical product initiatives.

Here are the things you'll own day to day:

• People Management: Lead and mentor a team of Product Managers, fostering a culture of collaboration, innovation, and growth.
• Ensure an environment that is motivating and productive through coaching, career direction, adequate feedback, understanding the team, managing burnout, and many other management tasks and scenarios.
• Strategic Planning: Collaborate with the VP of Product and cross-functional teams to define the product strategy and achieve business goals for your functional area.
• Craft and communicate a compelling vision for your product area.
• Roadmap Development:Translate the product vision and strategy into a clear and actionable roadmap.
• Own the product life cycle for your area including research, design, development, and launch.
• End-to-End Execution: Oversee the implementation of product initiatives from ideation to launch, ensuring timely delivery and successful adoption.
• Ability to thrive in a dynamic and fast moving environment to ship impactful products.
• Data-Driven Optimization: Identify, build, and monitor key performance metrics to improve decision-making and outcomes.
• Analyze user behavior, conduct market research, and leverage data-driven insights to identify opportunities and optimize product performance.
• Stakeholder Communication: Serve as a liaison between the development team and internal/external stakeholders, ensuring clear communication and alignment.
• Use technical fluency to work with developers with ability to influence without authority.

A SUCCESSFUL CANDIDATE LOOKS LIKE:

• 5+ years of relevant product management experience, ideally in the e-commerce or payments space, with a proven track record of successful product launches.
• Experience in people management or team leadership, with a passion for mentoring and developing talent including managing Product Managers / Product Owners.
• Bachelor's degree in a relevant field (e.g., business, marketing, technology).
• Strong data analysis skills and a proven ability to derive insights and make informed decisions.
• Excellent communication and interpersonal skills, both verbal and written, with the ability to build strong relationships with stakeholders at all levels.
• A deep empathy for users and a customer-centric approach to product development.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Entrepreneurial mindset with a bias for action and a willingness to take calculated risks.

KEY COMPETENCIES

• Leadership: Ability to inspire and motivate a team of Product Managers, providing clear direction and guidance.
• Strategic Thinking: Ability to develop and execute product strategies that align with business objectives and user needs.
• Communication: Excellent written and verbal communication skills, with the ability to present ideas clearly and concisely to diverse audiences.
• Data-Driven: Ability to analyze data, derive insights, and make informed decisions to drive product growth.
• Empathy: Deep understanding of user needs and a passion for solving their problems.
• Ownership: Takes responsibility for the success of the product and the team.
• Cross-Functional Collaboration: Ability to work effectively with cross-functional teams and influence without authority.

HELCIM CULTURE IS;

Being builders:
We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path:
We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust:
We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many:
We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim:
At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim's unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits:
Through our Group Benefits, you'll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment

Dedicated Health Spending Account ("HSA"):
An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave:
To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time:
All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location:
Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays.

Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training:
Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager: Seamus MacIsaac

Location: Hybrid, In Office Monday's, Wednesday's + Friday's

Candidates must be eligible to work in Canada and be located in Calgary for this position.