Front Desk Supervisor

JOB SUMMARY

The Front Desk Supervisor is responsible for overseeing front desk staff to ensure and maintain guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system to achieve goals that support the overall company's objectives while developing and building relationships. The Front Desk Supervisor is responsible for providing professional and friendly service for guests and ensuring that all front-line operations run smoothly while overseeing and supporting the Guest Service team.

JOB RESPONSIBILITIES

· Possess a strong commitment to delivering exceptional guest service

· Ability to respond professionally and empathically to guest concerns/complaints

· Proven ability to effectively lead a team

· Demonstrated comfort level with various computer systems and interfaces

· Demonstrated ability to deal with guest's concerns/complaints and solve all issues

· To supervise work during the working shift to maximize productivity and guest care

· Assist in training front-line staff on a continuous basis

· To respond promptly to guest needs & follow through effectively

· Proven ability with problem resolution

· Cash handling experience

· Demonstrate professional telephone etiquette at all times

· Considerate of guest security

· Adhere to all Company, hotel & departmental policies & SOPs

· Ability to respond quickly in a dynamic & changing environment

· Ability to communicate verbally & in writing in a professional manner to guests and staff

· Must have the ability to express themselves diplomatically with staff and guests

· Must be able to work and communicate in a professional and ethical manner with colleagues, assisting where necessary to achieve and maintain standards

· Must demonstrate the ability to independently solve problems

· Must be able to work & concentrate in a high volume area

· Must be efficient, well-organized and able to handle multiple tasks

· Strong follow-through abilities

· Take initiative in all facets

· Must be familiar with surrounding area and events

· Have knowledge of hotel fire and safety procedures

· Other tasks as required

QUALIFICATIONS

· Must have a minimum of 2 years' experience working at a Front Desk

· Must have flexibility with work schedules (evenings/holidays/weekends)

· Must be willing to extend hours without notice should the need arise

· Bilingualism (French & English) required

· Must have a minimum of 12-24 months Hotel Front Desk experience

· Knowledge and practical application of PMS Fosse and GXP

HCC is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.

We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at

Job Types: Full-time, Permanent

Pay: $25.59 per hour

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Wellness program

Work Location: In person