Front Desk Supervisor
2 days ago
Job Summary
As a Front Desk Supervisor, you will be the vibrant face of our establishment, ensuring that every guest experience is exceptional from the moment they arrive. You'll play a crucial role in maintaining guest relations, overseeing hotel management tasks, and ensuring smooth operations during your shift.
What you'll do
- Lead and motivate the front desk team to provide top-notch hospitality and customer service.
- Manage guest check-ins and check-outs, ensuring all processes run smoothly and efficiently.
- Handle guest inquiries and resolve any issues with a positive attitude, enhancing guest satisfaction.
- Oversee night audit procedures to ensure accurate financial reporting and record-keeping.
- Maintain multi-line phone systems, demonstrating excellent phone etiquette while addressing guest needs.
- Conduct regular training sessions for staff on hotel management practices and customer service excellence.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
Basic qualifications
- Proven experience in hospitality management or hotel management roles.
- Strong customer service skills with a passion for creating memorable guest experiences.
Preferred qualifications
- Bilingual or multilingual abilities to enhance communication with diverse guests.
- Previous experience in front desk operations within a resort or hotel setting.
Our benefits include:
- Competitive pay structure
- Employee discounts on services
- Opportunities for professional development
Join us as we create unforgettable experiences for our guests while fostering a supportive community for our team members
Job Type: Full-time
Pay: $29.04 per hour
Expected hours: 40 per week
Benefits:
- Dental care
Work Location: In person
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