Front Desk Supervisor

2 days ago


Toronto ON MV E, Canada Riu Toronto Full time

Job Summary

As a Front Desk Supervisor, you will be the vibrant face of our establishment, ensuring that every guest experience is exceptional from the moment they arrive. You'll play a crucial role in maintaining guest relations, overseeing hotel management tasks, and ensuring smooth operations during your shift.

What you'll do

  • Lead and motivate the front desk team to provide top-notch hospitality and customer service.
  • Manage guest check-ins and check-outs, ensuring all processes run smoothly and efficiently.
  • Handle guest inquiries and resolve any issues with a positive attitude, enhancing guest satisfaction.
  • Oversee night audit procedures to ensure accurate financial reporting and record-keeping.
  • Maintain multi-line phone systems, demonstrating excellent phone etiquette while addressing guest needs.
  • Conduct regular training sessions for staff on hotel management practices and customer service excellence.
  • Collaborate with other departments to ensure seamless guest experiences throughout their stay.

Basic qualifications

  • Proven experience in hospitality management or hotel management roles.
  • Strong customer service skills with a passion for creating memorable guest experiences.

Preferred qualifications

  • Bilingual or multilingual abilities to enhance communication with diverse guests.
  • Previous experience in front desk operations within a resort or hotel setting.

Our benefits include:

  • Competitive pay structure
  • Employee discounts on services
  • Opportunities for professional development

Join us as we create unforgettable experiences for our guests while fostering a supportive community for our team members

Job Type: Full-time

Pay: $29.04 per hour

Expected hours: 40 per week

Benefits:

  • Dental care

Work Location: In person



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