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Front Office Supervisor

3 weeks ago

Ottawa, Canada Bona Hospitality Full time

**Job Summary**

The Front Desk Supervisor is responsible to oversee front desk staff to ensure and maintain guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system; to achieve goals that support the overall company’s objectives while developing and building relationships. The Front Desk Supervisor is responsible to provide professional and friendly service for guests and that all front line operations run smoothly while overseeing and supporting the Guest Service team.

**Qualifications include but are not limited to**:

- Must have a minimum of 2 year’s experience working at a Front Desk
- Must have flexibility with work schedules (evening/holidays/weekends)
- Must be willing to extend hours without notice should the need arise
- Bilingualism (French & English) an asset
- Must possess a comfort level working with various computer programs
- Must have the ability to express themselves diplomatically with staff and guests
- Must be able to work and communicate in a professional and ethical manner with colleagues, assisting where necessary to achieve and maintain standards.
- Must maintain a professional and effective working relationship with all departments to ensure all departments are informed of any potential problems/situations
- Must demonstrate the ability to independently solve problems quickly & efficiently
- Must show initiative in all facets of outlining duties
- Training is via coaching and independent learning.

**Bona Hospitality** is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

BonaHiring

**Job Types**: Full-time, Permanent

Pay: $25.79 per hour

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person