Front Desk Agent/Night Auditor

1 week ago

Trenton ON, Canada Comfort Inn & Suites Shawinigan Full time $40,000 - $80,000 per year

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel/resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

  • Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
  • Manage the check-in and check-out processes efficiently while maintaining accurate guest records.
  • Handle guest inquiries, requests, and complaints with professionalism and courtesy.
  • Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
  • Process payments and manage billing accurately during the night audit if required.
  • Operate multi-line phone systems to respond to calls promptly and direct them as needed.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
  • Assist in managing reservations and coordinating guest services as needed.

Skills

  • Proven experience in customer service, preferably in a hotel or resort environment.
  • Strong hospitality management skills with an emphasis on guest relations.
  • Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
  • Familiarity with hotel management software is a plus; experience with night audit procedures is advantageous.
  • Excellent phone etiquette and proficiency in handling multi-line phone systems.
  • Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
  • A positive attitude, strong work ethic, and commitment to providing outstanding guest experiences. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry

Job Types: Full-time, Part-time

Pay: From $17.60 per hour

Language:

  • English (required)

Work Location: In person

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