95351-1 Business Systems Analyst

Job Title: IT - Business Systems Analyst - Intermediate
Request ID:
Start/End Dates: 12/1/ /30/2026
Duration: 12 Months
Work Location: 81 Bay 10th Floor
Remote/Hybrid: Hybrid – 2 days onsite per week. Subject to change per hiring manager.
Work Schedule (hours per week, start time): 37.5 Hours/week, 9–5 Monday to Friday
Max Rate: $70/hr

Line of Business: - U.S. Region Technology Operations

What does the LOB do?:
Responsible for day-to-day operational management of the Technology Infrastructure environment, ensuring cost-effective, secure infrastructure and evolving it to meet business needs.

Reason the role is open?:
LOB has a need to expand support for the US Side. Canadian resources will be partnering with the Canadian team to learn their processes.

What project will this contractor be working on?:
IT Asset Lifecycle Management, focusing on End-of-Life (EOL) and End-of-Support (EOS) tracking and reporting.

Potential for this contract to be extended or converted to FTE?:
Yes, potential for extension or conversion based on performance and project needs.

Upcoming vacation time that will impact the process?: N/A

Interview Process:

• Likely an onsite interview but could be Microsoft teams based on availability.
• 1 Round with potential for a 2nd as needed.
• Candidates will be interviewed by member of the Canadian team.

Selling points of the positions:
Opportunity to work in a large enterprise environment
Exposure to ServiceNow HAM/SAM Pro and CMDB
Strategic reporting and collaboration across stakeholders
Role contributes to digital and agile transformation

Who Will the Candidate Be Working with on a Daily Basis?:
IT Asset Owners, CIBC Enterprise Technology Currency Modernization team, and other stakeholders across US Technical Operations

How many years of experience?:
2– 5 years

Job Description:
Responsible for managing and reporting IT Assets approaching EOL/EOS, coordinating lifecycle plans, generating strategic reports, and collaborating with stakeholders to ensure compliance and modernization.

Must Have Requirement:
· Ability to provide business-as-usual and ad hoc reporting, including designing and maintaining reports for various audiences.
· Strong analytical skills with experience in understanding data and performing gap analysis.
· Excellent written and verbal communication skills for interacting with stakeholders.
· Advanced Excel skills (pivots, macros, tables, charts).
· Degree or diploma in Computer Science, Business, or related field.

Nice to Have:
· Experience contributing to governance activities (end-of-life remediation tracking, data governance, risk metric validation, process improvement).
· Working experience with Power BI and MS SQL.
· Familiarity with infrastructure services, platforms, technologies, and Cloud.
· Experience with ServiceNow ITAM and CMDB.
· ITIL v4 Foundation Certification.

Soft Skills:
Strong customer service orientation
Attention to detail
Team collaboration and communication
Values-driven (trust, teamwork, accountability)

Summary:
The main function of a Business Systems Analyst is to perform the analysis, design, implementation, modification, and daily functional support of all applications.

Job Responsibilities:

• Works with key stakeholders within all business functions to align technology solutions with business strategies.
• Gathers requirements from business units and translates those to programmers and developers.
• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
• Supports one or more highly complex business processes.
• Works on multiple projects as a project team member.
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Formulate system scope and objectives, and validate the developed requirements, testing, training and implementation of applications.
• Assist internal business groups on process improvement projects.
• Provide technical guidance concerning business implications of application development projects.

Qualifications:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
• Knowledge and ability to utilize Use Cases to analyze define and document requirements.
• Excellent decision making skills with knowledge of requirements analysis.
• Previous experience with data analysis, metrics and reporting.
• Basic knowledge of programming languages in order to comprehend reading code and basic functions.
• Ability to create business solutions that increase competitive advantage.
• Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
• Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
• Ability to solve technical problems/ processes and understand complex details.
• Ability to increase operating efficiency with produce high quality technical solutions.
• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.
• 2-4 years experience required.