CRR - Customer Relationship Representative ( Full Time)

4 days ago

Mississauga, Ontario, Canada World Meats Full time

Shifts available:

  • Shift TBD: 8 hours between 7am - close

The Customer Relationship Representative (CRR) is responsible for supporting all World Meats Sales Representatives in establishing and maintaining profitable relationships with all customers on behalf of the company, including accountability and responsibility for each customer contact and ensuring that all customer requirements are satisfied.

Core Competencies of Role

  • Strong written and Verbal communication, including follow-through (accountability)
  • Strong Self-Starter
  • Conflict Resolution
  • Resourceful

Relationship Development

  • Patience
  • Thoroughness

Key Role Responsibilities

  • Communicate effectively with the Customers, Management, Sales Team, and Operations Team to ensure customer orders and needs are satisfied.
  • Strong written and Verbal communication, including follow-through (accountability)
  • Provide consistent excellent customer service with every interaction.
  • Process customer orders in a courteous, efficient, and timely manner – while working in tandem with World Meats in-office team parameters.
  • Effectively present and discuss the products and services of the company to customers
  • Manage telephone calls professionally, efficiently, and with solid communication skills
  • In-house customer retention
  • Attend to customer(s) questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
  • Team player including supporting operations and management as required

An opportunity to grow into:

  • Upselling – during conversations offer add-on products complement the Customer Proposal
  • Cold Calling – making cold calls to potential customers as required on behalf of World Meats

Administrative

  • Receiving all phone and email orders
  • Responding both efficiently and effectively to all customer inquiries, questions/issues, facilitating satisfactory resolution
  • Follow systems and procedures outlined in company manuals
  • To compile and maintain all required online and hard copy paperwork, records, documents, and invoices that are required to create and finalize orders.
  • Review orders and invoices for accuracy.

Skills and Requirements

  • Minimum two years experience in an office setting (sales or customer service)
  • Proficient in Microsoft Office Applications
  • Professional phone manner and presence
  • Excellent initiative, communication, and organizational skills
  • Excellent interpersonal skills with a positive and upbeat attitude
  • Ability to identify and meet customer needs and requirements
  • Understanding the customer's objectives
  • Must be hardworking, a self-starter, and a problem solver
  • Demonstrate effective organizational, time management, and follow-up skills
  • Able to perform multiple tasks efficiently
  • Able to engage customers through open dialogue and fact-finding
  • Must be proactive and resourceful

Equal Employment Opportunity Employer: World Meats Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.

Job Type: Full-time

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • What are you looking for in terms of compensation?

Experience:

  • Meat Products: 5 years (preferred)
  • Customer service: 10 years (required)

Work Location: In person

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