Customer Service Representative

2 days ago

Mississauga, Ontario, Canada Rotech pumps USA Inc Full time

Rotech Pumps & Systems is a manufacturer of rotating equipment (pumps) and a full service systems and repair provider.

We have an immediate opening for an Customer Service Sales Representative at our location in Mississauga. We are looking to hire enthusiastic, personable individuals who are team players, have excellent multi-tasking skills, and preferably have the industrial equipment background.

This position is responsible for preparing customer quotations, resolving order issues, and ensuring proper inventory is maintained for existing and upcoming orders.

Responsibilities and Duties

  • Receive order inquiries from Sales Reps or directly from customers via phone and email. Ensures all inquiries receive prompt responses. Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers; answers questions regarding product line, prices, and delivery times
  • Work with several key accounts and act as the main contact point for existing customers. Effectively resolve customer issues/concerns and develop and maintain excellent rapport with customers
  • Prepare and process customer orders using the ERP system. May be required to compute price and confirm inventory. Review and verify order information for accuracy and completeness
  • Utilize the ERP system and ensure that all pricing and arrangements are properly applied to orders. Look up customer orders/invoices/pricing etc. through the ERP
  • Work with purchasing as required to ensure appropriate product levels are maintained and managed on a timely basis. May request the sourcing of new products and the pricing of such products in order to fulfill customer quotations
  • Ensure reorder reports are closely monitored to ensure proper inventory is on hand to meet customer order requirements at all times.
  • Communicate with warehouse staff to confirm inventory on hand and order status, particularly for rush orders
  • Daily duties require strong communication skills when interacting with customers, warehouse, purchasing, outside sales representatives, and credit departments
  • Review the monthly sales targets at the month end to ensure sales goals for the team are on track. Follow up on open order reports. Escalate with sales representatives as appropriate to push for outstanding order product delivery when possible.
  • Works with the Credit Department to establish new accounts; assists the customer in preparing and processing credit/financing arrangements paperwork.
  • Prepares returned goods paperwork, including original purchase order, copies of invoice, and, packing list, and completes Returned Goods Authorization and forwards to Accounting.
  • Submits sales activity and forecast reports to the Sales Manager; provides briefings to the Sales Manager as necessary or as requested. Performs any other duties as assigned.
  • Provide guidance to other team members based on experience and seniority
  • Assist with product sourcing and completing RFQ for the customers.
  • Support Logistics and Transport needs for customer orders

Job Type: Full-time

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (required)

Experience:

  • Sales: 1 year (preferred)

Language:

  • English (required)

Work Location: In person

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