CRR Salaried

Your role

Under the supervision of the Head of Risk and Insurance, the Insurance Administrator will provide daily support to the Facilities and Real Estate team. He or she will be responsible for the complete management of claims files, including property losses, third-party claims, and resident claims, while ensuring compliance with internal protocols, coordination with stakeholders, and the accuracy of administrative follow-ups.

Here is an overview of the main responsibilities

• Open and close claims.
• Verify receipt of reports, costs, and purchase orders related to claims.
• Support managers, insurers, and suppliers in processing files according to protocols.
• Gather necessary information and communicate with third-party experts (claims notices, follow-up, recovery).
• Submit final receipts after approval by the risk manager.
• Liaise professionally with external parties and keep electronic files up to date.
• Manage calendars, meetings, emails, presentations, and documents.
• Update claim spreadsheets and databases; prepare analyses for management.
• Coordinate with other departments and manage mail and calls.
• Process invoices, coding, purchase orders, and repair orders.
• Support annual insurance renewals and certificate management.
• Perform all other duties related to the position.

Ideal profile

Education

• Hold an AEC or DEC in administration (or any other field relevant to the position)
• Hold an AEC in insurance and damage (major asset)

Experience

• Have 2 to 5 years of experience in administrative management, ideally acquired in the insurance field.

Required skills and qualities

• Excellent command of MS Office, including advanced knowledge of Excel, Word, PowerPoint, Outlook, and SharePoint.
• Bilingualism required (French and English), both oral and written, to ensure effective communication with all internal and external stakeholders.
• Strong organizational skills, with the ability to effectively structure work and tools.
• Solid priority management skills, enabling deadlines to be met in a dynamic environment.
• Highly adaptable and flexible in the face of change and new procedures.
• Ability to manage multiple files simultaneously while maintaining a high level of rigor.
• Good negotiation skills and ease in interacting with various stakeholders.
• Proactive approach, demonstrating initiative and autonomy.
• Exceptional customer service, focused on courtesy, efficiency, and quick problem solving.
• Excellent speed of execution and follow-up in processing requests.
• Excellent communication skills, both oral and written, with clarity and professionalism.

Conditions offered

• Competitive salary
• Comprehensive benefits package
• Flexible teleworking options
• Adaptable work schedule
• Access to continuing education
• Opportunities for advancement within the organization
• Social activities organized throughout the year

Chez Chartwell, nous sommes dédiés au MIEUX-ÊTRE de nos résidents, de leurs proches et de nos employés. Rejoignez une équipe exceptionnelle et diversifiée de gens inspirants, qui ont à cœur d'offrir des expériences personnalisées, fondées sur des relations chaleureuses et humaines, à tous ceux et celles qui vivent et travaillent dans nos résidences.

L'engagement de Chartwell envers la diversité et l'inclusion consiste à embaucher des personnes dont les compétences et les aptitudes contribuent au succès de l'organisation et qui sont à l'image des communautés dans lesquelles nous vivons et travaillons. Nous favorisons l'égalité d'accès à l'emploi et invitons toutes les personnes intéressées, y compris les personnes ayant un handicap, à postuler. L'impartialité est une valeur importante à nos yeux, et le genre masculin est utilisé ici dans l'unique but d'alléger le texte, sans aucune discrimination. Si vous avez des questions ou que vous avez besoin d'aide dans le cadre du processus de demande d'emploi, veuillez envoyer un courriel à ou composer le

Nous prendrons connaissance avec intérêt de toutes les candidatures reçues, cependant nous ne communiquerons qu'avec les postulants retenus pour une entrevue.