CSR - Customer Service Representative

5 days ago

Mississauga, Ontario, Canada d-18b9-486a-a40c-6a80e2f000a8 Full time $24,000 - $27,000 per year

Who we are :

OPTIBELT Canada Inc. is a subsidiary of the Arntz OPTIBELT Group. We are a German manufacturer of high quality power transmission belts and one of the leading companies in this industry. Several production facilities across Europe and Asia support our leading role in the markets across the world. As a stable and future oriented company, we are looking for additional assistance to support our continuous growth.

Job Description and Profile of ideal candidate

The Customer Service Representative is primarily responsible for providing customer service & sales support to the organization. This will be achieved by providing high level customer service to clients, and through excellent telephone, sales, and communications skills. You are also responsible for initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are achieved. Job summary:

Core duties and responsibilities

  • Respond promptly to customer service & sales inquiries in a courteous and professional manner (phone & email)
  • Receive and process orders via different media (email, fax, phone)
  • Provide quotes on stocking and specialty items; liaise with various departments to obtain the information required for the customer
  • Confirm & invoice orders, provide invoice copies on request
  • Issue return authorizations, process credits, and explain as well as administer credit policies, return policies, etc.
  • Identify and resolve problems in a timely manner
  • Filing and maintaining an organized work environment
  • Support Sales team by periodically contacting smaller & dormant accounts with the goal of increasing orders/ sales
  • Participate in annual inventory

Skills and Requirements

  • Fluent verbal and written communication skills in English, French an asset
  • MUST be organized and able to manage time, can meet deadlines in a fast-paced environment
  • Quick learner, able to acquire knowledge about the full range of products Optibelt offers
  • Strong computer skills (MS Office, Internet, AS400 knowledge an asset)
  • Speaks clearly in positive or negative situations
  • Demonstrates accuracy and thoroughness
  • Experience in similar customer service/ sales support position
  • Able to build and maintain relationships with customers

Nice to have

  • Experience in opportunity qualification, pre-call planning, call control, account development/management
  • Industry experience
  • Experience with customer relationship management software

Benefits

Health benefits package available after 3 months, RRSP program after 6 months

Job Type: Full-time

Pay: $24.00-$27.00 per hour

Work Location: In person

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