Customer Service Representative

2 weeks ago

Mississauga, Ontario, Canada Mauser Packaging Solutions Full time $45,000 - $65,000 per year

Responsibilities:

  • Establish relationships with customers by communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts. 
  • Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Reviews orders after shipment for billing accuracy and any quantity item errors.
  • Manages the issuing of credits, return authorizations and pallet returns.
  • Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicates with Sales Representatives and Plant Management as needed.
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices. 
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
  • Performs other duties as assigned.

Requirements:

  • Minimum 3-5 years customer service and inside sales experience required.
  • Professional verbal and written communication.
  • Strong customer service advocacy and problem-solving skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Experience within manufacturing is preferred.
  • Associate or bachelor's degree preferred but not required.
  • ERP experience required, Sage X3 preferred.
  • Microsoft Office Suite – basic to above-average computer skills including Excel.
  • Ability to work with all areas of the business including plant and sales personnel.
     

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