Customer Relationship and Renewals Manager

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Customer Relationship and Renewals Manager

Location: Mississauga, Canada (Hybrid)

Who We Are:

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they've always been done.

What's in it for you?

The People - From our humble origins in our founder's basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big

The Technology - You'll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI's partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You'll Do

• Serve as the first point of contact with Clients and Prospects, presenting in a warm and professional manner as an ambassador of SOTI.
• Take ownership and responsibility for all customers in the account database, focusing on growing the account's scope and value.
• Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs.
• Collect customer information and provide product information directly to customers and SOTI partners.
• Provide feedback from customers to appropriate personnel within SOTI.
• Plan effective sales campaigns and target existing accounts to proactively grow accounts and extend revenue.
• Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions.
• Maintain regular contact with key influencers and build and strengthen customer relationships.
• Manage pipeline and forecast accordingly.
• Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc.), to support the sales strategy.
• Maintain in-depth product, industry trends, and technical knowledge.

Experience You'll Bring

• 2+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essential.
• Experience in Salesforce is desirable but not essential.
• Passion for technology and aptitude to learn new technologies.
• Strong phone presence and experience in a high-volume customer interaction environment.
• Proficient interpersonal, communication, and computer skills.
• Basic knowledge of mobile technology – Desirable.
• Ability to excel in a team-oriented, collaborative, and fast-paced environment.
• A self-starter with a high degree of initiative, a can-do attitude, results, and a goal-driven mindset.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Attention to detail in all work areas with strong problem identification and problem resolution skills.
• Excellent communication skills in English.
• Proficiency in additional languages would be a strong asset.

If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.