Front Desk and Practice Manager

1 week ago

Kingston ON KK Z, Canada Focus Fitness Full time $48,762 - $61,227 per year

Focus Personal Fitness Practice Manager

Company overview:

Focus Fitness is a training studio that offers clients personal training, group training and integrated health services including physiotherapy, chiropractic and registered massage therapy. We are currently in the need of a full-time Practice Manager that will act as a liaison between the business, business owner, clients, staff and local community. The manager will optimize the flow of communication internally and keep staff updated of all changes, policies, and events. They will ensure the business operations will be conducted ethically and professionally including the image of Focus Fitness and health.

Your job tasks

  • Deal with communications including phone, emails and social media platforms
  • Greeting, checking in and scheduling clients
  • Explaining services to potential new clients
  • Providing information to new clients and during inquiries
  • Providing tours and information sessions to new clients or drop in visits
  • Prepare client information questionnaires (CIQ), client resource packages
  • Attending to basic accounting function such as:
  • Client invoicing sales
  • Accounts payable and practice expenses
  • Review and monitor expenses and revenue with shareholders
  • Staff payroll
  • Assist in new staff onboarding and staff exit protocols
  • Maintain updated employee personal files and information in appropriate HR databases
  • Enter new clients into system
  • Conduct regular inspections to ensure cleanliness standards of facility are met
  • Assist in business development projects or initiatives including social media content preparation and monitoring

Your skill set

  • Problem Solving - identifies and resolves operational problems in a timely manner. Able to work and communicate well in a group to effectively find solutions and efficiency in operational issues
  • Teamwork - able to balance team and individual responsibilities. Able to receive and provide feedback and contribute to a positive and productive spirit
  • Management - able to include the team in planning and facilitating improvement in service. Able to support team to enhance their own growth and improvement in client service
  • Communication - able to respond to client and staff needs with professionalism. Ability to craft messages and deliver them in a clear and concise manner
  • Computer/IT - have a basic knowledge of Microsoft applications such as Excel, Word and customer management software such as Jane
  • Relational - able to create and nurture relationships with all stakeholders and external partners related to Focus Fitness and Health

Your education and experience

  • Minimum 3 years of professional experience in a service or client-focused business (fitness, healthcare and recreation industry preferred)
  • Must have a strong management background with leadership ability
  • Proven expertise in employee relations in a supervisory role
  • CPR / First Aid Certification
  • Diploma or Degree in Health Promotion/ Physical Education / Kinesiology an asset

Compensation and benefits

· $ / hour

· Competitive benefits package including insurance and medical

Job Type: Full-time

Pay: $48,762.09-$61,527.41 per year

Work Location: In person

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