Front Desk Supervisor

2 weeks ago

Kingston, Canada Courtyard by Marriott Kingston Full time

**Looking for a career change?** Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice. The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel **The Courtyard by Marriott Kingston is a 128-room hotel, owned and operated by Easton's Group of Hotels. Located just off of the 401 hwy, it features 2 meeting rooms, the Bistro restaurant and a pool with a 100-ft water slide.

**Benefits**
- Health, Vision, and Dental Coverage (Full Time Employees)
- Wellness Days
- Employee Celebrations
- Free On-Site Parking
- Career Development
- Hotel Discounts at Marriott and Easton’s Properties

**Courtyard by Marriott Kingston is looking for someone who is friendly and professional to join our Guest Services team as a Front Desk Supervisor**

**What will you be doing?**
- Assisting the Front Office Manager in managing front desk service operations including guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.
- Monitoring performance and recommending corrective or disciplinary action. Alerting management of potentially serious issues.
- Accurately processing all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
- Performing all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
- Promoting teamwork and quality service through daily communication and coordination with others

**What are the requirements for this role?**
- Basic reading, writing and math abilities.
- High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college is preferred.
- May be required to work days, evenings, nights, weekends, and/or holidays.
- Strong communication skills
- Problem-solving, reasoning, motivating, and training abilities are often used.

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