Front Desk Manager

1 week ago


London ON NC K, Canada Idlewyld Inn & Spa Full time $45,000 - $50,000 per year

About us

Idlewyld Inn & Spa is a small business in HOSPITALITY. We are professional, agile and customer-centric. We are a boutique establishment with high end customers who require exceptional customer service every time they walk through our doors.

We are looking for an experienced Front Desk Manager to join our team. The successful candidate will be responsible for managing the front desk staff, ensuring that all customer inquiries are handled promptly and professionally, and overseeing the daily operations of the front desk. The ideal candidate will have excellent communication and organizational skills, a strong customer service background, and the ability to work in a fast-paced environment.

Responsibilities:

  • Greet customers and visitors warmly and professionally.
  • Manage the front desk operations, including scheduling, customer service, and administrative tasks.
  • Answer incoming calls and emails in a timely manner.
  • Maintain a clean and organized front desk area.
  • Assist customers with inquiries and complaints in a professional manner.
  • Ensure that all customer service policies are followed.
  • Able to work morning, afternoon, and evening shifts any day of the week (including weekends)
  • Handle cash transactions accurately.
  • Help organize group blocks
  • Reconcile third party commission reports
  • Hire and train new front desk employees
  • Manage the front desk team; including request offs, calling in sick, or questions during their shift
  • Assist Hotel Operations Manager with tasks

Qualifications:

  • Minimum of three (3) years in the hotel industry
  • Use of Milano, OpenTable, and/or Maestro is an asset

Idlewyld Inn & Spa welcomes diversity and inclusion in the workplace and encourages applications from all qualified individuals; including visible minorities, Indigenous People, and person with disabilities. To request more information on our accessibility policies or to discuss any accommodations you may require in order to participate in the recruitment process (including alternate formats of material or accessible meeting rooms) contact Alon Gurman;

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • London, ON N6C 1K8: reliably commute or plan to relocate before starting work (required)

Experience:

  • Hotel Managment: 3 years (required)
  • Customer service: 3 years (required)

Work Location: In person


  • Front Desk Manager

    7 days ago


    London, Canada Idlewyld Inn & Spa Full time

    We are seeking a experience professional Front Desk Manager for the Idlewyld Inn & Spa. Responsibilities for Front Desk Manager - Responsible for the running of the front desk by training all front desk agents and leading by example - Willing to work last minute when required to cover someone else's shift - Anticipate and handle any guest requests and...

  • Front Desk Manager

    1 day ago


    London, Canada Hannah Beauty Studio INC Full time

    Job Title: Front Desk Manager Job Summary: Key Responsibilities: - Client Service and Experience: - Greet and welcome clients, creating a friendly and professional environment. - Schedule and confirm client appointments, ensuring efficient booking and availability. - Handle client feedback and complaints with grace and professionalism, ensuring all issues...


  • London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...


  • North York, ON MN K, Canada Movelab Full time $18,240 - $20,800 per year

    We are currently looking for enthusiastic, hardworking full-time and part-time Front Desk Staff to join our growing team at an upscale Health, Fitness, and Wellness Clinic facility in the heart of North York. This is a permanent position with a pay rate of CA$18.00–CA$20.00 per hour and includes early morning and late evening shifts.Key...

  • Front Desk Agent

    7 days ago


    London, Canada Best Western London Airport Inn & Suites Full time

    **Job description** - Ensuring courteous, efficient, and quality guest service at the front desk - Full understanding of Best Western guest loyalty and other related programs - Coordination and communication with different departments - Maintenance, Housekeeping, Food & Beverage, Night Audit, and Sales to ensure the smooth flow of accurate information -...

  • Front Desk Agent

    7 days ago


    London, Canada Quality Suites London Full time

    The Hotel Front Desk Agent is the first point of interaction between the hotel and guests, and plays an important role in providing an excellent first impression to guests and ensuring they have a positive experience during their stay. You will be responsible for the following: - Welcome guests and ensure their needs are met in a timely manner - Assign...


  • Etobicoke, ON MB Y, Canada CLOVERDALE CHIROPRACTICPHYSIOTHERAPY CLINIC Full time

    Job SummaryWe are seeking a dedicated and organized Front Desk Manager to oversee the daily operations of our front desk area. This role is essential in providing exceptional customer service and ensuring smooth administrative functions within our office. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a...

  • Front Desk Support

    4 weeks ago


    London, Canada Volunteer Success Full time

    Front Desk Support Volunteer – John Howard Society of London and District Posted: 2025-10-17 | Ongoing Opportunity | On‑Site Summary We are looking for mature, caring, and educated volunteers to assist in the front office. Description As a front desk volunteer you will: • Provide front‑desk coverage at the main office.• Answer phone calls, book...


  • London, Canada Apple Tree Dental Full time

    Responsibilities: - Greet and welcome patients and visitors in a friendly and professional manner - Answer phone calls and direct them to the appropriate department or individual - Schedule appointments and manage the appointment calendar - Collect patient information and update records in the system - Verify insurance coverage and assist with insurance...


  • London, Canada Motel 6 London Full time

    **Job Overview** As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your role is vital in creating a positive first impression and maintaining the smooth operation of the front desk. You will handle guest check-ins and check-outs, manage reservations, and...