Tour Operator/ Tour Operations Coordinator 旅遊調計員

1 week ago

Markham ON LR G, Canada NGH Tours Full time $40,000 - $60,000 per year

RESPONSIBILITIES

  • MUST Speak Chinese and English.

  • Proficiency on Microsoft Office excel & words.

  • Arranging & Coordinating all aspects of group travel, including booking hotels, transportations and activities etc.

  • Preparing daily tour assignments including tour group manifests, attractions reservation, vehicle allocations, itinerary changes, Driver order, hotel allocations, and specific guest requirements.

  • Negotiating with hotels, restaurants, transportation providers, and other businesses to secure the best possible rates.

  • Bookings, database management and entry, invoicing, guest details.

  • Reviewing all travel documents to ensure that all details are correct before finalizing arrangements.

  • Updating clients during the trip regarding any changes in schedules or itineraries

  • Managing the group's schedule, including booking appointments with local merchants or businesses.

  • Communicating with clients and providing them with information about travel plans and activities

  • Dealing with and documenting complaints in an efficient and diplomatic manner.

  • Providing information about hotels, restaurants, entertainment options, and other travel-related topics.

QUALIFICATIONS:

Exceptional customer service skills

Previous experience as a Travel Agent is an asset

Self-motivated with effective time management skills, able to manage a varied workload

Exceptional written and oral communication skills

Ability to work independently as well as part of a team

Good problem solving ability, attentive to detail

Detail-oriented

職責:

  • 安排和協調團體旅行的所有方面,包括預訂酒店、交通和活動等。
  • 準備每日旅行任務,包括旅遊團結構、景點預訂、車輛分配、行程更改、司機指示、酒店分配和特定客戶需求。
  • 與酒店、餐廳、交通提供商和其他企業協商以獲得最優惠的價格。
  • 預訂、數據庫管理和輸入、開票、客戶詳情。
  • 審查所有旅行文件,確保所有細節在確定安排之前都是正確的。
  • 在旅途中向客戶更新任何日程或行程的變更。
  • 管理團體的行程,包括預約當地商家或企業的約會。
  • 與客戶溝通,並提供有關旅行計劃和活動的信息。
  • 以有效和圓滑的方式處理和記錄投訴。
  • 提供有關酒店、餐廳、娛樂選擇和其他旅行相關主題的信息。

資格:

  • 出色的客戶服務技能
  • 作為旅行代理人的先前經驗是一個優勢
  • 自我激勵,具有有效的時間管理技能,能夠處理各種工作負荷
  • 優秀的書面和口頭溝通技巧
  • 能夠獨立工作以及作為團隊的一部分
  • 良好的解決問題能力,細心入微
  • 注重細節
  • 必須懂中文 (普通話/廣東話)和英文
  • 精通辦公軟件 Excel 和 Word。

Job Type: Full-time

Pay: $17.20-$23.00 per hour

Benefits:

  • On-site parking

Work Location: In person

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