Tour Operator/ Tour Coordinator
2 days ago
**Tour Operator**
**RESPONSIBILITIES**
- MUST Speak Chinese and English
- Proficiency on Microsoft Office excel & words
- Using the computer database to research information about hotel accommodation fares and hotel ratings
- Negotiating with hotels, restaurants, transportation providers, and other businesses to secure the best possible rates
- Arranging & Coordinating all aspects of group travel, including booking hotels, flights, transportation and activities etc
- Reviewing all travel documents to ensure that all details are correct before finalizing arrangements
- Dealing with payments & preparing invoices
- Updating clients during the trip regarding any changes in schedules or itineraries
- Managing the group’s schedule, including booking appointments with local merchants or businesses
- Communicating with clients and providing them with information about travel plans and activities
- Dealing with and documenting complaints in an efficient and diplomatic manner
- Providing information about hotels, restaurants, entertainment options, and other travel-related topics
**QUALIFICATIONS**:
Exceptional customer service skills
Previous experience as a Travel Agent is an asset
Self-motivated with effective time management skills, able to manage a varied workload
Exceptional written and oral communication skills
Ability to work independently as well as part of a team
Good problem solving ability, attentive to detail
Detail-oriented
**Salary**: $16.00-$20.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Markham, ON L3R0G6: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Tour Operation: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
Work Location: One location
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