Tour Operator

1 week ago

Markham, Canada NGH Tours Full time

**RESPONSIBILITIES**
- MUST Speak Chinese and English.
- Proficiency on Microsoft Office excel & word.
- Arranging & Coordinating all aspects of group travel, including booking hotels, transportations, and activities, etc.
- Preparing daily tour assignments including tour group manifests, attractions reservation, vehicle allocations, itinerary changes, Driver orders, hotel allocations, and specific guest requirements.
- Negotiating with hotels, restaurants, transportation providers, and other businesses to secure the best possible rates.
- Bookings, database management and entry, invoicing, guest details.
- Review all travel documents to ensure all details are correct before finalizing arrangements.
- Updating clients during the trip regarding any changes in schedules or itineraries
- Managing the group’s schedule, including booking appointments with local merchants or businesses.
- Communicating with clients and providing them with information about travel plans and activities
- Dealing with and documenting complaints in an efficient and diplomatic manner.
- Providing information about hotels, restaurants, entertainment options, and other travel-related topics.

**QUALIFICATIONS**:
Exceptional customer service skills

Previous experience as a Travel Agent is an asset

Self-motivated with effective time management skills, able to manage a varied workload

Exceptional written and oral communication skills

Ability to work independently as well as part of a team

Good problem-solving ability, attentive to detail

Detail-oriented

Able to work under high-pressure.

職責：
- 安排和協調團體旅行的所有方面，包括預訂酒店、交通和活動等。
- 準備每日旅行任務，包括旅遊團結構、景點預訂、車輛分配、行程更改、司機指示、酒店分配和特定客戶需求。
- 與酒店、餐廳、交通提供商和其他企業協商以獲得最優惠的價格。
- 預訂、數據庫管理和輸入、開票、客戶詳情。
- 審查所有旅行文件，確保所有細節在確定安排之前都是正確的。
- 在旅途中向客戶更新任何日程或行程的變更。
- 管理團體的行程，包括預約當地商家或企業的約會。
- 與客戶溝通，並提供有關旅行計劃和活動的信息。
- 以有效和圓滑的方式處理和記錄投訴。
- 提供有關酒店、餐廳、娛樂選擇和其他旅行相關主題的信息。

資格：
- 出色的客戶服務技能
- 必須具備相關旅行社經驗
- 自我激勵，具有有效的時間管理技能，能夠處理各種工作負荷
- 優秀的書面和口頭溝通技巧
- 能夠獨立工作以及作為團隊的一部分
- 良好的解決問題能力，細心入微
- 注重細節
- 必須懂中文 (普通話/廣東話)和英文
- 精通辦公軟件 Excel 和 Word
- 能在壓力下工作

Pay: $17.00-$23.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Tour operator: 1 year (required)

**Language**:

- Chinese (Mandarin/Canonese) (required)

Licence/Certification:

- TICO (preferred)

Work Location: In person

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