Front Staff/patient Experience Coordinator

4 days ago

North York, Canada True Life Wellness and Physiotherapy Full time

**Job Title**: Front Desk Administrator - Multidisciplinary Rehab Clinic
**Location**: Toronto, ON

**Job Type**: Permanent | Part-Time (30-35 hours/week)

About Us

True Life Wellness and Physiotherapy is a growing multidisciplinary clinic offering chiropractic care, physiotherapy, massage therapy, naturopathic medicine, acupuncture, and more. Our mission is to provide exceptional care in a welcoming, professional environment.

We are seeking a dependable and motivated **Front Desk Administrator** to join our team. This role is ideal for someone who thrives in a busy clinical setting and enjoys helping others. You will play a key role in managing front office operations and supporting our team of healthcare professionals.

**Responsibilities**:

- Greet patients and maintain a friendly, professional front desk environment
- Use Jane App for bookings, billing, and patient management (experience with Jane App is an asset)
- Manage WSIB and extended health care (EHC) billings
- Support basic physiotherapy/chiropractic procedures as needed
- Maintain clinic cleanliness and organization
- Assist the Office Manager with administrative tasks/MVA billings
- Follow up with patients for outstanding balances and appointment reminder

**Qualifications**:

- **Previous experience** in a **physiotherapy, chiropractic, or multidisciplinary clinic** (required)
- Experience with **Jane App** or similar software (preferred)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Friendly, organized, and professional demeanor
- Interest in personal and professional growth

Schedule
- **Monday**: 9:30 a.m. - 7:30 p.m.
- **Tuesday to Thursday**: 1:00 p.m. - 7:30 p.m.
- **Saturday**: 9:30 a.m. - 4:00 p.m.

Why Join Us?
- Supportive and collaborative team
- Opportunity to grow within a leading rehab clinic
- Gain experience in a multidisciplinary healthcare setting

**To Apply**:
Please submit your resume and a short note telling us why you’re a great fit.

Pay: $18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Extended health care
- On-site gym
- On-site parking
- Store discount

Ability to commute/relocate:

- North York, ON M9L 2K5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you coachable, able to work as part of a team, and individually?
- Do you have any experience working in a physiotherapy or chiropractic clinic? Please list the name of the clinic and the supervisor you reported to.

**Education**:

- Secondary School (required)

Work Location: In person

Application deadline: 2023-01-17
Expected start date: 2025-08-15

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