Front Desk Agent

6 days ago

North York, Canada Revolution.physio Full time

Revolution Physio Inc. ("RP") is a full-service rehabilitation physiotherapy clinic associated with the medical practices of seven orthopaedic surgeons. We have built a new integrated facility close to North York General Hospital (NYGH) that includes the medical practices of seven orthopaedic surgeons, a physiatrist and 8,000 sq feet of physio clinic space. We have 12 private treatment rooms, 6 semi-private rooms, and abundant open space with equipment. We focus on non-operative, pre At RP, we aim to provide high-quality, one-on-one, individualized physiotherapy services. We are looking to hire front desk staff to assist with patient booking, registration, and invoicing. Responisbilities: - Greeting visitors and accepting deliveries. - Handling incoming calls and operating a switchboard. - Maintaining office directories. - Assisting other administrative staff with overflow work, including word processing, data entry, and research as needed. - Ensure reception area is tidy and presentable, with all necessary stationery and material - Receive, sort, and distribute daily mail/deliveries. - Maintain office security by following safety procedures and controlling access via the reception desk. - Update calendars and schedule meetings - Keep updated records of office expenses and costs. Perform other clerical receptionist duties such as filing, photocopying, and faxing. **Responsibilities**: - Greet and welcome patients and visitors in a friendly and professional manner - Answer phone calls, schedule appointments, and manage patient inquiries - Coordinate and manage projects such as office renovations or equipment upgrades - File and maintain patient records, ensuring accuracy and confidentiality - Assist with proofreading and editing documents as needed - Provide personal assistant support to the office manager or senior staff members - Transcribe notes or dictations during meetings or appointments - Perform general clerical duties such as data entry, photocopying, and faxing - Assist with event planning and coordination for office functions or community outreach programs Qualifications: - Previous experience working in a dental or medical office is preferred - Proficiency in Google Suite (Docs, Sheets, Slides) and other office software - Strong organizational skills with the ability to multitask and prioritize tasks effectively - Excellent attention to detail and proofreading abilities - Strong written and verbal communication skills - Ability to maintain confidentiality of sensitive information - Friendly and professional demeanor with excellent customer service skills Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. **Job Types**: Full-time, Part-time Part-time hours: 25-35 per week **Salary**: $16.00-$17.00 per hour Schedule: - 8 hour shift - Monday to Friday Supplemental pay types: - Overtime pay Ability to commute/relocate: - North York, ON: reliably commute or plan to relocate before starting work (required) **Education**: - Secondary School (preferred) **Experience**: - Front desk: 1 year (preferred) - Administrative experience: 1 year (preferred) **Language**: - Mandarin (preferred) Shift availability: - Day Shift (preferred) Work Location: In person

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