Appointment Coordinator
1 week ago
**Company Overview**
Brantford Kia’s is driven to provide an exceptional automotive ownership experience. We are not a big automotive group who cares more about profit than people, instead we are a tight knitted team that works together to perform at a high level.
**Summary**
As an Appointment Coordinator at Brantford Kia, you will play a vital role in managing customer appointments for vehicle service. This position is essential to ensuring a seamless experience for our clients and supporting our mission.
**What are the day-to-day responsibilities?**
- Ask the customer qualifying questions to uncover needs and directs calls appropriately
- Send outbound service reminders via text and phone
- Take incoming service calls and book appointments
- Co-ordinate our “Valet Drivers” and our loaner program
- Ensures that service consultants receive messages promptly
- Make service appointments asking qualifying questions and reviewing recalls and service history
- Provide reporting to dealership management
- Properly process and document charge purchases according to the policies established by the Controller
- Close all internal repair orders promptly and route to Billing Clerk for processing
**Requirements**:
- Strong organizational skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to multitask effectively in a fast-paced environment.
- Prior experience in customer service or administrative roles is an asset.
- Proficient in using scheduling software or tools.
Pay: $20.00-$24.00 per hour
Application question(s):
- Do you live within 20 minutes of Brantford?
Work Location: In person
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