Customer Service-appointment Scheduler

1 week ago

Brantford, Canada Energuy Full time

If you............... like to move it, move it

like to move it, move it

like to move it, move it

Ya like to move it..........................................then now's your chance to shine

Do you align with these core values?...................................
- We are fun and productive
- We treat our team and clients like partners
- We all make mistakes, how we handle mistakes matters
- We support our communities

............If yes, so far, so good.

Energuy is looking for someone to join our administrative team as an Appointment Scheduler.

If you enjoy a fast paced, high energy working environment this may be the place for you.

**Successful employees in this position are**:

- friendly
- can handle change with low anxiety
- computer literate
- organized
- detail oriented
- positive thinkers
- extremely detail oriented (Did you catch that detail oriented was listed twice? If yes, read on.)
- quick to learn new computer tasks
- confident with technology (computers, apps, etc)
- confident dealing with people over the phone
- patient dealing with people over the phone
- good at customer service

**Summary of Responsibilities**:
Reporting to the supervisor, the primary objective of this position is to coordinate and schedule appointments for Energuy field staff and homeowners. (no sales or cold calling)

**Main Duties**:

- Call homeowners to schedule appointments
- Work in conjunction with other team members to promote a “Team Environment”
- Audit and follow up on outstanding jobs
- Answer calls from customers when needed
- Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
- Execute a “common sense” approach when working through tasks.
- Establish and maintain a positive rapport and relationship with contractors and clients.
- Attend, participate and communicate in departmental meetings
- Able to problem solve and utilize strategic thinking strategies.

**Goals**:

- To answer customer calls quickly and effectively
- To schedule and route appointments accurately

**Technical Skills**:

- Ability to manage quality and quantity of work with little direction
- Ability to prioritize high volume of work in a fast paced environment

**Human Relation Skills**:

- Polite phone etiquette
- Work effectively in a fast pace environment exercising a “sense of urgency” attitude
- Communication with clients and other team members is necessary
- Strong decision making skills while remaining patient and organized
- The ability to multi-task
- Able to communicate clearly both written and in speech

**Physical environment**:

- Able to lift 20 LBS
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- During a 7.5 hour shift, you will typically spend at least six hours sitting in continuous periods of 60 minutes or more
- **Work from Brantford office**.

**Other**:

- Starting Wage $16.50 to $17.00/hr
- Benefits after 6 months
- Opportunity for advancement (within 6 months)
- Work from Brantford office.
- Training is both online and in person.
- Training is both online and in person.

**EDUCATIONAL REQUIREMENTS**:
1. High school diploma or equivalent.

2. Previous office and/or call center experience preferred

3. Minimum 1 year computer experience

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $17.50-$18.50 per hour

Schedule:

- 8 hour shift

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