Customer Service-appointment Scheduler

2 weeks ago

Brantford, Canada Energuy Full time

If you............... like to move it, move it

like to move it, move it

like to move it, move it

Ya like to move it..........................................then now's your chance to shine

Do you align with these core values?...................................
- We are fun and productive
- We treat our team and clients like partners
- We all make mistakes, how we handle mistakes matters
- We support our communities

............If yes, so far, so good.

Energuy is looking for someone to join our administrative team as an Appointment Scheduler.

If you enjoy a fast paced, high energy working environment this may be the place for you.

**Successful employees in this position are**:

- friendly
- can handle change with low anxiety
- computer literate
- organized
- detail oriented
- positive thinkers
- extremely detail oriented (Did you catch that detail oriented was listed twice? If yes, read on.)
- quick to learn new computer tasks
- confident with technology (computers, apps, etc)
- confident dealing with people over the phone
- patient dealing with people over the phone
- good at customer service

**Summary of Responsibilities**:
Reporting to the supervisor, the primary objective of this position is to coordinate and schedule appointments for Energuy field staff and homeowners. (no sales or cold calling)

**Main Duties**:

- Call homeowners to schedule appointments
- Work in conjunction with other team members to promote a “Team Environment”
- Audit and follow up on outstanding jobs
- Answer calls from customers when needed
- Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
- Execute a “common sense” approach when working through tasks.
- Establish and maintain a positive rapport and relationship with contractors and clients.
- Attend, participate and communicate in departmental meetings
- Able to problem solve and utilize strategic thinking strategies.

**Goals**:

- To answer customer calls quickly and effectively
- To schedule and route appointments accurately

**Technical Skills**:

- Ability to manage quality and quantity of work with little direction
- Ability to prioritize high volume of work in a fast paced environment

**Human Relation Skills**:

- Polite phone etiquette
- Work effectively in a fast pace environment exercising a “sense of urgency” attitude
- Communication with clients and other team members is necessary
- Strong decision making skills while remaining patient and organized
- The ability to multi-task
- Able to communicate clearly both written and in speech

**Physical environment**:

- Able to lift 20 LBS
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- During a 7.5 hour shift, you will typically spend at least six hours sitting in continuous periods of 60 minutes or more
- **Work from Brantford office**.

**Other**:

- Starting Wage $16.50 to $17.00/hr
- Benefits after 6 months
- Opportunity for advancement (within 6 months)
- Work from Brantford office.
- Training is both online and in person.
- Training is both online and in person.

**EDUCATIONAL REQUIREMENTS**:
1. High school diploma or equivalent.

2. Previous office and/or call center experience preferred

3. Minimum 1 year computer experience

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $17.50-$18.50 per hour

Schedule:

- 8 hour shift

  • Service Appointment Coordinator

    2 weeks ago

    Brantford, Canada Brant County Ford Full time

    **Responsibilities**: Assisting Service Department customers in booking appointments. Handling incoming calls. Make 80-100 outbound calls each day. Greeting customers in a friendly and professional manner. Following up on customer inquiries for the service department. Following up with past customers in the database. Other duties, projects, etc as...

  • Service Appointment Coordinator

    5 days ago

    Brantford, Canada Brant County Ford Full time

    Join the Brant County Ford Team! We may have been here a long time, and have the long-term employees to prove it, but we have also kept up with the times. Just a few years ago we had a major expansion and almost doubled the size of our automotive service shop. Along with our new and used sales departments, we have our own detail shop and our own body shop,...

  • Automotive Service Appointment Coordinator

    7 days ago

    Brantford, Canada Northway Ford Lincoln Full time

    **Service Appointment Coordinator - Northway Ford Lincoln** **Salary**: $16.00 - $19.00 based on experience - **Plus bonus plan** Location: 388 King George Road, Brantford Reports To: Service Manager Hours: 8:00 - 5:00 Monday to Friday **We are seeking a Full Time, Service Appointment Coordinator to join our Team!** The Service Appointment Coordinators...

  • Appointment Coordinator

    1 week ago

    Brantford, Canada Brantford Kia Full time

    **Company Overview** Brantford Kia’s is driven to provide an exceptional automotive ownership experience. We are not a big automotive group who cares more about profit than people, instead we are a tight knitted team that works together to perform at a high level. **Summary** As an Appointment Coordinator at Brantford Kia, you will play a vital role in...

  • Service Appointment Co-ordinator

    1 week ago

    Brantford, Canada Brantford Kia Full time

    **What are the day-to-day responsibilities?** - Ask the customer qualifying questions to uncover needs and use XTIME to booke appointments - Verify the day’s appointments are recall free - Ensures that service consultants receive messages promptly - Provide reporting to dealership management - Collect retail charges from the customer in cash, check or...

  • Service Appointment Coordinator

    3 days ago

    Brantford, ON NR J, Canada Brant County Ford Sales Full time US$36,000 - US$64,000 per year

    Join the Brant County Ford TeamWe are a family owned and operated dealership and we have been operating in the Brantford community for over 50 years. Brant County Ford is currently seeking a highly motivated individual to fill the role of Service Appointment Coordinator. In this key role, you will be responsible for contacting service customers over the...

  • Office Administrator: Scheduler

    1 week ago

    Brantford, Canada Energuy Full time

    Office Administration: Scheduler (advancement opportunities) **during the interview process you will be asked several questions regarding this job description. Please review thoroughly. - $16-$18 per hour - Permanent/Full time position - Paid birthday off - Paid vacation + other benefits like virtual happy hours, company events, fun contests and more -...

  • Customer Service Representative

    1 day ago

    Brantford, Canada Pride Group Enterprises Full time

    Job description **Job description** Pride Group Logistics Ltd is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering...

  • Customer Service Representative

    5 days ago

    Brantford, Canada Pride Group Logistics Full time

    _Pride Group Logistics Ltd is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to our customers....

  • Customer Service Representative

    1 week ago

    Brantford, Canada Pride Group Logistics Full time

    **Job description** - **Pride Group Logistics Ltd**_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent...