Automotive Service Appointment Coordinator

6 days ago

Brantford, Canada Northway Ford Lincoln Full time

**Service Appointment Coordinator - Northway Ford Lincoln**

**Salary**: $16.00 - $19.00 based on experience - **Plus bonus plan**

Location: 388 King George Road, Brantford

Reports To: Service Manager

Hours: 8:00 - 5:00 Monday to Friday

**We are seeking a Full Time, Service Appointment Coordinator to join our Team**

The Service Appointment Coordinators role is to ensure the highest level of customer satisfaction, to deliver prompt and courteous service. We are in search of a Customer Service Expert that exhibits exceptional Customer Service skills, and is a highly motivated individual who can effectively handle incoming leads and create appointments.

**What we are seeking in YOU**:

- Reynolds and Reynolds (AS400 platform) experience an asset
- Familiarity with service merchandising
- Superior telephone abilities
- Proficiency with all Microsoft Office products
- Strong multi-tasking and organizational abilities
- A pleasant and outgoing manner
- Works well in a fast-paced team environment

**What YOU will be doing**:

- Responsible for booking service appointments
- Coordinate appointments with the Service Advisors
- Conduct follow-up with customers
- Promoting the dealerships Service and Sales Departments
- Assist the Service Manager with other various duties assigned

**Car Nation Canada’s Mission Statement**:
At Car Nation Canada, our Family of Dealerships provides industry leading automotive sales and service experiences by treating every customer and employee like family. We exceed expectations by providing superior customer service, supporting our communities and employing the most talented people in the industry. You’ll come in as a customer and leave as family.

**AODA Commitment**:
**DO NOT DELAY - APPLY TODAY**

We are an equal opportunity employer.

**WHY JOIN US?**
- Competitive Benefits Program including Health, Dental, Vision, Life Insurance, LTD, AD&D and more
- Employee Family Assistance Program
- VENNGO Work Perks (Hotel & restaurant discounts)
- Positive and supportive working environment
- Ensure that employees work in the manner and with the protective devices, measures, and procedures required by the _OHSA_ and regulations
- Provide training and mentoring from the best in the industry
- Provide the tools and environment to ensure you excel in every aspect of your professional life
- Previous experience is required, but we are open to individuals with previous transferable skills such as: customer service, service advisor, BDC, business development, parts advisor, automotive experience, Ford _

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$19.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: In person

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