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Receptionist/clinic Assistant

2 weeks ago

Ottawa, Canada Pro Care Physiotherapy & Athletes' Injury Center Full time

**Key Responsibilities**:

- Greet and assist patients, addressing inquiries and providing accurate information.
- Manage patient appointments and scheduling to optimize clinician productivity.
- Ensure accurate and timely entry of patient data, including billing and insurance information, into our system.
- Maintain patient files, ensuring all records are up-to-date and compliant with relevant standards.
- Support the clinic by maintaining cleanliness and organization of the equipment and treatment areas.
- Assist physiotherapists by preparing treatment rooms as needed.
- Verify insurance eligibility and patient benefits to facilitate accurate reimbursement and enhance customer satisfaction.
- Help maintain a high level of client satisfaction by providing exceptional service.
- **Manage and update the clinic's social media presence**, contributing to marketing efforts and promoting clinic services to engage with the community and current patients.

**Required Qualifications**:

- Strong proficiency in English (both oral and written); French language skills are an asset.
- Excellent communication skills and a positive, professional attitude.
- Exceptional interpersonal skills with the ability to build and maintain relationships with physicians, therapists, and patients.
- Strong organizational, time management, and multitasking abilities.
- Ability to work effectively both independently and as part of a team.
- Attention to detail and a commitment to meeting the needs of both therapists and patients.
- Experience or interest in social media management and marketing to support clinic outreach and digital engagement initiatives.

**Benefits**:

- On-site free parking

**Work Schedule**:

- Monday to Friday (No weekends)

**Job Types**: Part-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person