Administrative Support and Receptionist

We are a small accounting firm located in Victoria, BC looking for a person to fulfill a front line, in-person role for our physical office. There is a requirement to be in the office for certain times with ability to work remotely for others, both of which can be flexible. The person in this position greets clients, prepares documentation for client visits, supports our off-site remote team and provides paper-based bookkeeping functions/data entry assistance to on and off-site remote workers. Our environment can be fast-paced and demanding with a high learning curve; attention to detail, ability to multi-task, prioritize and work under pressure is a must. We are looking for someone has a known track record for keeping on top of tasks, discerning and prioriting tasks and using technology to keep on top of follow ups, deadlines and assist with the project management for client files. Someone who is able to learn from previous similar situations to tie those learnings to completing new ones.
- At least 3 years of recent experience in an office environment and/or direct customer service with bookkeeping/data entry tasks.
- A history of adaptability while thinking and reacting on the spot, while able to follow processes and procedures in a professional setting. Our environment can be fast-paced and demanding, and we give and expect to receive continuous feedback for improvement.
- Strong listening, verbal and professional English writing skills with a helpful, friendly attitude will be expected when dealing with customers and other professionals on the phone, in writing and in person.
- You embrace working in a paperless environment proficiently and efficiently.
- Strong organizational skills and attention to detail, with the ability to stay focused and grasp concepts quickly.
- Task-oriented and relentless in following through to completion, and able to manage multiple complex, urgent tasks and keep on top of long follow up timelines for many clients.
- An interest in research, and independently and reasonably searching for solutions before asking questions. You provide options and solutions.
- Savvy and familiar with social media and the web. Website building experience a plus, but is not required.

Familiarity with filing tax returns or knowledge of CRA tax forms would be an asset an area for future experience if interested, yet not a necessity. Ability to use Canva and updates websites is also a great asset. We are looking to start the right person off performing part-time work throughout the year with full time during March/April/May for tax season with potential to move to full-time year round depending on ability to keep up with current role and to learn new skills to assist with other work.

**Please answer the following questions in your response**:

- How many years of direct client service experience do you have?
- How many years of fast-paced administration experience do you have?
- Are you able to speak and write in English on a professional level?

**Please submit a Cover Letter along with your Resume in PDF form.**

**Job Types**: Part-time, Casual, Permanent. We are seeking someone who is able to commit to approx 10-15 hours per week throughout the year on various days during various working hours to be agreed upon to meet incoming clients, switching to increased hours between March 15th until April 30th (40/week if possible).

**Salary**: $20.00-$25.00 per hour starting based on experience, with opportunities for upskilling and increased workload.

COVID-19 considerations:
Clients make appointments, many are remote, limited staff in office.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 10-15 per week

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- direct extensive customer service: 3 years (required)

Work Location: Hybrid remote in Victoria, BC