Office Manager

1 week ago

Niagara Falls, Canada Willoughby Manor Retirement Residence Full time

**_“How do you live in the moment?”_**

**The Office Manager** reports to the General Manager and is expected to provide courteous and efficient telephone, reception, and clerical support to all clients and assists with clerical duties in the Home, including human resources and associate files.

This position is a Full-time position, 60 hours bi-weekly.

**Responsibilities**:
Reviews and processes monthly Resident rent and service Invoices,- Receives and processes payments from Residents,- Assists with the processing of payroll under the direction of the General Manager- Prepares financial, Resident and associate reports upon request,- Maintains Resident and associate administrative files,- Is aware of and respects and promotes the Residents’ Bill of Rights,- Adheres to the policies of the community and understands the requirements of the Retirement Homes Act,- Processes Resident move-ins, discharges, temporary absences on appropriate forms and lists,- Answers questions of Residents and visitors,- Promotes the Vision, Mission & Values and Standards of the community,- Processes new associates through the payroll and benefits systems,- Responsible for reception functions including receiving all guests, answering the phone, maintaining visitor log, etc.,
- Any and all other tasks as assigned.

**Qualifications**:
The qualifications needed to join our family are as follows:
Excellent communication skills, both verbal and written,- Excellent computer skills, including proficiency in Google suites,- Experienced in dealing with seniors (2 - 5 years),- Skilled in conflict management techniques,- Is familiar with the provisions of the following legislation: Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act,- Proficient in Microsoft Office, financial systems and billing,- Ability to work from the heart and make others smile,- Ability to listen and respect others points of view even if you disagree,- Clear vulnerable sector screening (w/ in last 6 months), recent TB test results (w/ in last 6 months) or Chest X-Ray (w/ in last 1 yr), and two supervisory references required.

**What do we offer you?**
- Competitive wages- Employee perks- Support for personal and professional growth- Employee benefits- Employee and Family Assistance Program

We look forward to speaking with you and Making Every Moment Matter. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

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