Appointment Coordinator

1 week ago


Brantford, Canada Brantford Kia Full time

**Company Overview**

Brantford Kia’s is driven to provide an exceptional automotive ownership experience. We are not a big automotive group who cares more about profit than people, instead we are a tight knitted team that works together to perform at a high level.

**Summary**

As an Appointment Coordinator at Brantford Kia, you will play a vital role in managing customer appointments for vehicle service. This position is essential to ensuring a seamless experience for our clients and supporting our mission.

**What are the day-to-day responsibilities?**
- Ask the customer qualifying questions to uncover needs and directs calls appropriately
- Send outbound service reminders via text and phone
- Take incoming service calls and book appointments
- Co-ordinate our “Valet Drivers” and our loaner program
- Ensures that service consultants receive messages promptly
- Make service appointments asking qualifying questions and reviewing recalls and service history
- Provide reporting to dealership management
- Properly process and document charge purchases according to the policies established by the Controller
- Close all internal repair orders promptly and route to Billing Clerk for processing

**Requirements**:

- Strong organizational skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to multitask effectively in a fast-paced environment.
- Prior experience in customer service or administrative roles is an asset.
- Proficient in using scheduling software or tools.

Pay: $18.00-$21.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

Application question(s):

- Do you live within 20 minutes of Brantford?

Work Location: In person

Expected start date: 2025-04-28



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