Customer Service Representative

1 week ago

Brantford, Canada Pride Group Logistics Full time

**Job description**
- **Pride Group Logistics Ltd**_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to our customers. Further, at Pride Group Logistics we leverage technology in our trucks and in our back office, to continually improve and reduce our environmental impact._
- Pride Group Logistics Ltd. has a new opportunity for a Bilingual Customer Service Representative to join our asset-based team at our location in _**Brantford.**_
- This is a salaried full-time _**Monday to Friday**_ _position with steady year-round work._
- **Shift: 8:30 AM - 5 PM**_
- Job offers a guaranteed salary, medical/dental benefits, potential for profit sharing options, and paid vacation time off annually._
- **Responsibilities**:_
- _Provide and support service requirements of all assigned clients within a region._
- _Receive incoming telephone calls from customers, administrative and operations staff_
- _Trace customers shipments and provide timely updates as required_
- _Assist, investigate and correct customer issues and order delays with appropriate solutions/alternatives and follow-up._
- _Proactively communicate with dispatchers to avoid undesirable outcomes_
- _Develop and maintain relationships with customers_
- _Facilitate pickup and delivery appointments for every customer shipment_
- _Input all relevant data for each freight movement into the computer system (TMS)_
- _Various administrative duties as assigned by operations_
- _Updating customer on-line portals daily, as required_
- **Requirements**:_
- _Preferred: 2 years of experience working in the transportation industry_
- _High school diploma or GED or a solid and comparative experience, working in a customer service role_
- _Energetic and positive nature, being able to manage many tasks at once_
- _A high degree of accuracy and attention to detail_
- _Effective problem solving and conflict resolution skills_
- _Ability to work independently and as a team member_
- _Proficient in Microsoft Office suite, Excel, Word, etc._
- #hpj_

Ability to commute/relocate:

- Brantford, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

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