General Manager

For over 60 years, Yurek has set the standard of pharmaceutical care in Southwestern Ontario. Headquartered in St. Thomas, Ontario, Yurek has three divisions in London and St. Thomas to meet our clients’ healthcare needs. Yurek Pharmacy & Home Healthcare supports clients’ retail pharmacy, mobility, healthcare, and other specialized needs. Yurek Mobility supports our clients with delivery, set-up, repair, and maintenance services for various home medical and mobility equipment options (including wheelchairs, power wheelchairs, and lifts) to keep them independent and on the move. Yurek Specialties Limited is a state-of-the-art processing facility in London, which features the latest equipment to support the processing, production, and delivery of medical supplies and infusion equipment, along with related supplies, to clients on contract with the Home and Community Care Support Services, South West.

We are currently looking for a General Manager to join our our team.

Job Purpose:
The General Manager directs and manages our organization's business activities over multiple sites and develops and implements effective business strategies and programs. Reporting to the Owner, the General Manager will provide overall strategic leadership and direction for all aspects of the business. They will effectively communicate a vision, management philosophy, and coordinate the efforts and priorities of the entire organization, ensuring the employees are happy, motivated and are working together to achieve goals for success.

The GM will be responsible in delivering and achieving revenue targets and will be accountable for the financial profitability of each business unit, while ensuring excellence in customer service standards are achieved. They are accountable for long and short-term strategic plans to grow market share. The General Manager will conceptualize and implement plans across all product and service offerings, to meet and exceed targets with new and existing customers.

Duties and Responsibilities include:

- Provide strategic direction, business planning, and full operational management.
- Oversee all areas, ensuring that needs for day-to-day operations are being met, assigning weekly performance goals, and assuring their completion
- Drive results at each location, ensuring all areas are meeting or exceeding operations standards, implementing best practices, analyzing both successes and failures for future opportunities.
- Driving the growth of the business in targeted markets by working with the key stakeholders identifying strategic sales opportunities and developing strategies for introducing new business
- Regularly visits all areas of the business to ensure timely and consistent execution of all company initiatives and verify that identified issues are resolved.
- Reinforces relevant communications to align location-specific and corporate initiatives to all key stakeholders
- Acts as a change agent to facilitate change and champion company programs and objectives
- Drive all aspects of the business to digitization to create efficiencies, improve customer engagement and experience, reach a wider customer base, and enable our employees to focus their efforts on innovation and higher value activities for the customer.
- Drive business results by managing P/L statements, analyzing reports and key metrics and controlling payroll, labour hours, inventory, shrink and expenses.
- Establishes Key Performance Indicators in co-operation with Department Managers to measure the performance of the company, stays aware of results, providing strategic direction to maximize results.
- Promotes a culture that reflects Yurek’s core values, and ensures a positive team environment for all associates
- Recruit, hire, develop and retain high performing employees through the development of managers at each location.
- Utilize appropriate performance management techniques, and engage the Human Resources team and other partners as requested to help train, develop, coach, and counsel managers and employees as well as reward ad recognize individual and team performance
- Effectively develop, execute, and sustain succession planning to ensure all team members are well suited for their position and help them maximize their performance.

Minimum Qualifications:

- University degree or college diploma, preferably in a healthcare or business-related field
- Minimum of 5 years of operational, business, and management experience.
- Experience in Lean (e.g., Lean Green or Black Belt certification or use of Lean and CI concepts), Six Sigma, QMS preferred
- Strong leadership skills including managing and coaching leaders as well as handling conflict
- Curious, quick-learning, and results-driven with a passion, drive, and motivation for self and team
- Strong analytical skills, solutions-oriented, and excellent creative and agile problem-solving skills
- Excellent interpersonal, written, and communication skills
- Experience in leading