Assistant General Manager

Hello London, we’re The Other Bird. We are a young, growing, and fun-loving company that believes in providing amazing culinary and service experiences. We are excited to have recently opened our famous restaurant **The Mule** in **London, Ontario**

The Other Bird is a hospitality family that includes _The Mule & Rapscallion & Co._(Hamilton, ON), _Burro _(Burlington, ON), _Hunter & Co. _(London, ON), and _The Mule_ (Port Dover).
- **The Basic Gist**_

The Assistant General Manager (AGM) works under the direction of the General Manager to assist in ensuring the operational success of both the front-of-house restaurant and bar operations of The Mule. The AGM is responsible for directly managing The Mule's Bar and FOH Managers, supporting The Mule’s day-to-day business needs, as well as contributing to long-term growth and development projects for The Mule with General Manager.
- **The Job**:_
- Work with the General Manager to manage the business aspects of the front-of-house, including the restaurant and bar, including things such as upkeeping with legislation, negotiating with suppliers, managing budgets, and setting goals.
- Ensure guests are given prompt, attentive, and unobtrusive service at all times.
- Act as the boss in the absence of The Mule’s General Manager, ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful, and friendly manner.
- Oversee the hiring of all FOH staff including bartenders, servers, and hosts,
- Oversee the training and orientation of new team members, and ensure all necessary training is completed.
- Oversee FOH scheduling, monitor day-to-day FOH staffing levels, and effectively adjust labour accordingly.
- Oversee FOH inventory, and direct the FOH & Bar Managers to make adjustments as necessary.
- Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
- Liaise with the General Manager, FOH, and Bar Managers, as well as BOH Management, to ensure effective cooperation and communication at all times.
- Take a proactive role in encouraging teamwork, cooperation, productivity, and a positive attitude within the working environment.
- Be able to access and understand all functions of Silverware, and report weekly hours and shift reports as needed.
- At the end of all shifts, assist in completing all necessary daily reports and approving all cash-outs as necessary
- Work as part of the FOH team in any position, including bartender, server, or host, as needed.
- Oversee facilitating meetings such as regular staff meetings, performance improvement meetings, and annual/probationary reviews.
- Assist with the coordination of special events in conjunction with The Mule’s General Manager and the Other Bird’s Sales Team.
- **How Much Work & When**:_
- 40-44 hours per week
- Must be able to balance weekly schedule based on business needs.
- Must be able to adjust hours for administrative, social, or other needs outside normal business hours.
- We don’t want you to over-work, and we don’t want you to under-work. We just expect you to manage your time.
- **In Exchange For Work, We Will Give You**:_
- Salary, based on experience
- Health & Dental Benefits
- Paid Vacation Time
- The famous (and awesome) Other Bird staff perks
- **Your Boss Is**:_
- The Other Bird’s Vice-President of Operations and The Mule London's General Manager.
- **Ideally, You Have Experience / Education**:_
- 7+ years of experience working in the hospitality industry, specifically working in contemporary-casual restaurants/bars is required.
- 3+ years Front-of-House restaurant management experience is required.
- Post-secondary education in Hospitality Management will be an asset.
- **How to Apply**:_

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- FOH restaurant management: 3 years (required)
- hospitality industry working: 7 years (required)

Licence/Certification:

- Ontario Smart Serve certification (preferred)
- Ontario Food Handler's certification (preferred)
- First Aid + CPR certification (preferred)

Work Location: One location