General Manager

5 days ago

London, Canada Comfort of Living Full time

**General Manager**

**Responsibilities**_**:_
- Administer, coordinate and direct all activities of the residence.
- Ensure the provision of high-quality care for residents and resident satisfaction.
- Maintain confidentiality of all financial, personnel and resident data.
- Be knowledgeable of and practice residence's fire and safety programs.
- Refer and adhere to all policies and procedures as they are in effect.
- Manage residence in accordance with legislative requirements.
- Provide leadership and motivation to the staff for the achievement of the residence's objectives.
- Establish or facilitate new services with the approval of Management/Head Office.
- Ensure maintenance of accurate records of residents, personnel, and the operations in order to provide regular reports to the Management/Head Office on the activities, needs and problems of the residence.
- Complete month-end accounting reports and submit to Head Office.
- Negotiate and enter into contracts required for ordinary operations of business.
- Liaise and consult with inspectors and professionals in relation to the operation of the residence.
- Undertake all other responsibilities delegated by the Owner/Management.

Staff Supervision:

- Be knowledgeable of job responsibilities and descriptions of all staff
- Provide supervision and direction for all office and management staff
- Assess and monitor staffing needs
- Select, hire and as necessary, terminate employees
- Conduct performance appraisals and evaluations of employees
- Ensure that Registered Staff members are current in their registration with the College of Nurses of Ontario
- Provide orientation, instructions, supervision and on-going in-service training of all employees
- Prepare agenda for general staff meetings with input from personnel
- Monitor adherence to fire and safety procedures in the residence. Ensure continued participation of all staff in fire drills and safety measures.
- Ensure that assignments and work duties are divided fairly between staff and shifts
- Handle all employee relations for both unionized and non-unionized staff
- Handle all labour grievances
- Ensure residence is adequately staffed to ensure an approved level of service

**Qualifications**:

- Previous managerial experience in a retirement home or long-term care home.
- Demonstrated understanding of/empathy for the needs of seniors.
- Ability to relate to all levels of staff, the residents and their families with a high degree of patience, tolerance and confidentiality.
- Initiative, good judgment and leadership abilities, supervisory capabilities.
- Good communication skills; both oral and written. Good public relation skills.
- Working knowledge of the following legislation:

- _Retirement Homes Act_
- _Residential Tenancies Act_
- _Employment Standards Act_
- _Labour Relations Act_
- _Occupational Health and Safety Act_
- _Workers’ Compensation Act_
- _Coroner's Act_
- _Regulated Health Professions Act_
- _Familiar with ORCA Standards_
- **Salary**_

TBD depending on level of experience

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (required)

**Experience**:

- Nursing: 1 year (preferred)
- Management: 1 year (required)

Work Location: In person

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