Conference Services Manager

1 week ago

NiagaraontheLake, Canada Vintage Hotels: Prince of Wales Full time

Prince of Wales Hotel is currently seeking a Conference Services Manager to join our growing team

This is an excellent opportunity to continue & grow your career in the heart of Niagara on the Lake.

**Duties and Responsibilities**:

- **Provide personalized and exceptional guest service at every given opportunity**:

- **Meeting established up-selling and sales goals**:

- Works closely with the Food & Beverage Manager to ensure details are completed for all event
- Coordinates and prepares BEO’s for all functions booked by the Group Sales team
- Works with all outlets to finalize all details of function
- Books all outside activities and prepares appropriate paperwork for billing purposes
- Attends daily Operations and Function meetings
- Handles all walk-ins and inquiries
- Is on site for his/her co-coordinated events
- Assists with complaint resolution
- Assists Servers, Bartenders, Porters and Bussers as required during peak times
- Meets deadlines and quotes set by Food & Beverage Manager
- Ensures all Guest-related problems are brought to the attention of the Food and Beverage Manager in a timely manner
- All aspects of client billing
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Suggesting additional product and services meeting our Guests’ specific preferences
- Assessing Guests’ individual needs to meet standards for additional products and services
- Actively seeking ways to meet Guests’ product or service needs
- All other duties as assigned
- Can perform duties as an Outlet Supervisor as required, including leading the team and service, group D/R billing, reservations system
- Filling Duty Manager shifts when required

**Professional Requirements**:

- Excellent communication skills both oral and written
- Extensive food and beverage knowledge
- Knowledge of all aspects of conference and catering groups
- Post-secondary education preferably in the hospitality industry
- Minimum five (5) years related experience in banquets/catering industry
- Good computer skills at intermediate level in word processing
- Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset
- Previous up-selling and/or sales experience is considered an asset

**Personal Attributes**:

- Demonstrates ability to deal effectively with a variety of people and resolve conflict when necessary
- Professional appearance and demeanor, positive and proactive attitude, demonstrates the following qualities: flexibility, dependability and a high level of team orientation and service orientation
- Works well in a fast paced environment
- Able to handle stress in a professional manner
- Good time management, office administration and organizational skills
- Shows initiative
- Strong interpersonal skills
- Capable of prioritizing a variety of tasks
- Confidence in selling and up-selling products and services
- Positive sales oriented personality
- Desire to meet goals
- Ethical and honest
- Accommodations can be made throughout the recruitment process upon request._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Profit sharing
- RRSP match
- Store discount
- Wellness program

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person

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