Banquet & Conference Services Manager

**Position Summary**: To oversee the daily operations of the Banquet and Conference Centre while ensuring the highest level of service to our guests and clients. This role is predominantly evenings and weekends.

**Primary Responsibilities**:

- Actively recruits, interviews, hires, trains and evaluates Food & Beverage Team Members as required.
- Provides department specific Orientation training to new Departmental Team Members.
- Creates and adjusts Banquet Team Member schedules to meet customer demands.
- Has knowledge of Ontario’s Employment Standards Act and ensures compliance including but not limited to rest and eating periods by ensuring employees receive breaks and are rotated accordingly.
- Performs personnel procedures including but not limited to resolving employee conflicts, corrective counseling and disciplinary action in a timely, competitive and fair manner
- Continually interacts with Departmental Team Members to motivate and encourage them in the daily performance of their duties.
- Organizes and co-ordinates the set up of and service for weddings, conferences, conventions, seminars, meetings, large group gatherings, and other special events; as per the Banquet Event Orders executed by the Sales & Catering Department.
- Reconciles end of day/week financial reports and cash deposits and informs staff of any errors.
- Monitors and effectively controls facility operations.
- Conducts and executes daily, weekly and monthly facility inspections to ensure that facility and equipment are always clean and in good repair (safety, sanitation, food preparation etc.).
- Conducts staff meetings and continually keeps all staff informed of daily activities and changes.
- Meets with clients for weddings and conferences and prepares and participates in ‘meet-n-greets’ with tour guides, conveners and groups upon arrival and throughout their stay.
- Assists in maintaining all inventory, ordering and product/labour costs.
- Ensure all safety regulations are implemented and followed.
- Mediate guest’s disputes and complaints for immediate solution in a constructive and professional manner.
- Ensures the highest level of customer service for all customers and guests.
- Professionally represents the resort and the food and beverage department at all times.
- Attends and participates in all applicable meetings to discuss upcoming events and forecast operational needs.
- Makes recommendations including but not limited to budget creation, marketing strategies, price lists, rate structures, equipment, supplies and services etc.
- Manage the financial budget and update the business and marketing plan as required to achieve revenue and objective goals of the company.
- All other duties as assigned by the Director of Food & Beverage.

**Professional Qualifications**:

- Completion of Post-Secondary Education in Hospitality Management and/or related field
- **3-5 years of Banquet Management experience**:

- **Smart Serve Certification**:

- **Safe Food Handling**:

- **First Aid & CPR C**

**Personal Qualities**:

- Must be able to work evenings and weekends
- Must have excellent communication skills, interpersonal skills and team-building skills
- Must be self-motivated and have excellent time management skills
- Knowledge of food, wine and related beverages
- Ability to stand and walk for long periods of time
- Ability to carry up to 30 pounds
- Work safely in a fast-paced environment
- Honest and trustworthy

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Leadership: 3 years (preferred)
- Event Management: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person