Guest Service Manager

1 week ago

NiagaraontheLake, Canada Vintage Hotels: Pillar and Post Full time

Vintage Hotels is currently seeking a Full Time Guest Service Manager to join our growing Pillar and Post Team

Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world

If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you

**What you'll be doing**:

- Performs all duties of a Guest Service Agent.
- Supervises and schedules Team Members on a daily basis.
- Processes cash and/or credit card payments.
- Coordinates room availability with reservations and other departments.
- Assists with the resolutions of Guest complaints and appropriate follow-up with the Manager and/or Operations Management as required.
- Processes daily cash reports and occupancy reports as required.
- Assists Guests with questions, or concerns regarding the area, the hotel and/or amenities if required.
- Answers and forwards telephone calls to the appropriate department and/or room.
- Works closely as a liaison with other departments such as housekeeping, conferences and/or sales department, dining room and other departments as required.
- Assists the Front Office Manager with human resources functions relative to interviewing, screening, and selection of new Team Members.
- Filling Duty Manager shifts when required.

**What you'll bring to the team**:

- Minimum of 4-5 years experience as a Guest Service Agent.
- Excellent communication skills both written and verbal.
- Previous up-selling and/or sales experience is considered an asset.

**What's in it for you**:

- Benefits
- RRSP Matching
- Tuition Reimbursement
- Complimentary meals each shift
- Discounts on Hotel stays, Restaurant Visits, Spa Services and Treatments
- A Tenured team to support your learning and development
- Career Advancement Opportunities
- Accessibility accommodations can be provided throughout the recruitment process upon request._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Disability insurance
- Discounted or free food
- Employee assistance program
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person

  • ASSISTANT GUEST SERVICE MANAGER

    1 week ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Niagara's Finest Hotels is currently seeking a full time Assistant Guest Service Manager to join our growing Front Office Team! This is an excellent opportunity for those with a high level of Guest service experience looking to take the next steps in their career. Please note, the successful candidate must be comfortable travelling between our properties...

  • assistant guest service manager

    7 days ago

    Niagara-on-the-Lake, Ontario, Canada Lais Hotel Properties L Full time $60,000 - $80,000 per year

    Niagara's Finest Hotels is currently seeking a full time Assistant Guest Service Manager to join our growing Front Office TeamThis is an excellent opportunity for those with a high level of Guest service experience looking to take the next steps in their career.Please note, the successful candidate must be comfortable travelling between our properties in...

  • Guest Service Supervisor

    1 week ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a Full Time Guest Service Supervisor to join our growing team! Situated in the heart of Niagara, this is an excellent opportunity for those with a passion for guest service and luxury! **What you'll be doing**: - Assist the Front Office Manager with comment card recovery, and scheduling. - Manage all Guest Room...

  • Guest Service Supervisor

    1 week ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a Full Time Guest Service Supervisor to join our growing team! Situated in the heart of Niagara, this is an excellent opportunity for those with a passion for guest service and luxury! **What you'll be doing**: - Assist the Front Office Manager with comment card recovery, and scheduling. - Manage all Guest Room...

  • Guest Service Agent

    2 weeks ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Vintage Hotels: Prince of Wales is currently seeking a Night Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. **What you'll be doing**: - **Providing personalized and exceptional guest service at every given opportunity**: - Performs...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Ontario, Canada Holiday Inn Express and Suites Full time $17,800 per year

    The Holiday Inn Express & Staybridge Suites hotels are actively recruiting for our Guest Services team, who will help to create unique, fun and memorable experiences for those travelling to the area and who are calling us "home".Starting time frame for the position will be early April to early May depending on candidate's availability. Flexible scheduling...

  • Guest Service Agent

    6 days ago

    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking a part time Guest Service Agent to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Best Western Colonel Butler Inn is currently seeking a part time Guest Service Agent to join our growing Front Office Team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy working in a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...

  • Night Guest Service Agent

    4 days ago

    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    **Exceptional individuals delivering exceptional experiences!** Our **Guest Service Team** is key in creating unforgettable luxury experiences for our Guests and plays a vital role in our success. From the moment the Guest arrives at the hotel we strive to create a sense of welcome that is genuine, memorable and unique. We are fair and equitable employer,...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Vintage Hotels: Prince of Wales Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Agent to join our growing Front Office team at the Prince of Wales Hotel! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...