conference service mgr

Prince of Wales is currently seeking a Conference Service Manager to join our growing team

Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants host guests from all over the world

This is an excellent opportunity for those who have previous experience working in conference services or have managed events previously.

Duties and Responsibilities:

Primary Responsibilities:

• Provide personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Works closely with the Food & Beverage Manager to ensure details are completed for all events
• Coordinates and prepares BEO's for all functions booked by the Group Sales team
• Works with all outlets to finalize all details of function
• Books all outside activities and prepares appropriate paperwork for billing purposes
• Attends daily Operations and Function meetings
• Handles all walk-ins and inquiries
• Is on site for his/her co-coordinated events
• Assists with complaint resolution
• Assists Servers, Bartenders, Porters and Bussers as required during peak times
• Meets deadlines and quotes set by Food & Beverage Manager
• Ensures all Guest-related problems are brought to the attention of the Food and Beverage Manager in a timely manner
• All aspects of client billing
• Having a thorough knowledge of Lais Hotel Properties' products and services
• Suggesting additional product and services meeting our Guests' specific preferences
• Assessing Guests' individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests' product or service needs
• All other duties as assigned

Secondary Responsibilities:

• Can perform duties as an Outlet Supervisor as required, including leading the team and service, group D/R billing, reservations system
• Filling Duty Manager shifts when required

Professional Requirements:

• Excellent communication skills both oral and written
• Extensive food and beverage knowledge
• Knowledge of all aspects of conference and catering groups
• Post-secondary education preferably in the hospitality industry
• Previous background in banquets/catering industry of two (2) years
• Good computer skills at intermediate level in word processing
• Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset
• Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

• Demonstrates ability to deal effectively with a variety of people and resolve conflict when necessary
• Professional appearance and demeanor, positive and proactive attitude, demonstrates the following qualities: flexibility, dependability and a high level of team orientation and service orientation
• Works well in a fast-paced environment
• Able to handle stress in a professional manner
• Good time management, office administration and organizational skills
• Shows initiative
• Strong interpersonal skills
• Capable of prioritizing a variety of tasks
• Confidence in selling and up-selling products and services
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Questions, quoting the job title and location, may be directed to -

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.