assistant guest service manager

Niagara's Finest Hotels is currently seeking a full time Assistant Guest Service Manager to join our growing Front Office Team

This is an excellent opportunity for those with a high level of Guest service experience looking to take the next steps in their career.

Please note, the successful candidate must be comfortable travelling between our properties in Niagara on the Lake. This includes our Harbour House, Shaw Club Hotel & Charles Hotel properties.

What you'll be responsible for:

• Assist the Front Office Manager with any and all responsibilities as directed by the Front Office Manager; comment card recovery, and scheduling
• Manage all Guest Room blocks to include both weddings and corporate groups, staying in close contact with Conference Service Manager's and Special Event Manager
• Implement and manage a VIP Guest Program recognizing repeat and high profile Guests. This would include managing arrivals 1-2 weeks in advance and organizing personalized and specialized amenities
• Ensures that the front office and concierge are fully operational in terms of sufficient staff to service the guests
• Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required
• Ensures that Team Members are aware of, and follow all standards and procedures
• Ensures Team Members follow safety policies and procedures
• Monitors cost and revenues on a daily basis
• Coordinates Guest's requirements while staying at the hotel including arranging tours, transportation, and other activities the Guests may require
• Maintains a constant awareness of community events
• Liaisons with the community and develops new contacts whenever required
• Acquires and keeps up-to-date information about Niagara-on-the-Lake and the greater Niagara Region
• Provides guests with information and reservations whenever requested
• All other duties as assigned
• Assists other departments as required
• Replenishes daily floats to maintain levels
• Forecasts reports for the hotel
• Filling Front Office Manager shifts when required
• Assists the Front Office Team Members when necessary

What you'll bring to the Team:

• Minimum three (3) years hospitality experience; Supervisory experience an asset
• Excellent computer skills
• Basic accounting principles an asset
• Previous up-selling and/or sales experience is considered an asset.
• Familiar with cash receipts, cash floats, balancing end of shifts, and budgeting.
• Reliable transportation to Niagara on the Lake
• Ability to work days, evenings, weekends and holidays

What's in it for you:

• RRSP Matching & Benefits
• Profit sharing
• Discounts on hotel stays, restaurant visits, spa services and treatments
• Career advancement opportunities
• Company social events and recognition programs
• Tuition reimbursement

Questions, quoting the job title and location, may be directed to -

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.