Administrative Assistant

**Admin Assistant / Medical Office Assistant**

**Bonne Vie Medical** - Coquitlam, BC

**About Us**:
Bonne Vie Medical isn’t your typical medical clinic. We are your health, wellness, and beauty oasis. Focused on creating a calm, inviting sanctuary in the Tri-Cities, our mission is to help you unlock your best life today. Experience top-notch care with our team of healthcare specialists working together to provide a one-stop shop for all your health, wellness, and beauty needs.

At Bonne Vie Medical, we strive for the highest level of customer service. We go beyond quick fixes, taking the time to find customized solutions that address the root of the problem, ensuring lasting results.

**Our Company Values**:
At Bonne Vie Medical, we are committed to fostering a workplace that reflects our core values:

- **Integrity & Patient-Centered Care** - We prioritize patient well-being and safety by acting with honesty, transparency, and compassion.
- **Respect & Boundaries** - We maintain a professional and safe environment, ensuring all team members are valued and protected from any form of abuse.
- **Excellence & Innovation** - We embrace continuous improvement and stay at the forefront of medical and technological advancements to deliver the best care possible.
- **Peer-to-Peer Accountability** - We believe in teamwork, holding each other accountable with direct, constructive feedback, openness to learning, and mutual support.
- **Positive Work Culture** - We cultivate a solution-oriented mindset, focusing on problem-solving and fostering a collaborative and supportive environment.
- **Ownership & Commitment** - We take responsibility, show up on time, follow through on our commitments, and support each other to ensure the best outcomes for our patients and team.

**Job Summary**:
**Responsibilities**:

- Greet and register patients, verifying demographic information and updating patient records.
- Schedule and confirm appointments, manage appointment calendars, and handle patient inquiries.
- Collect and process patient payments and manage billing inquiries.
- Maintain accurate and organized patient records, both electronic and paper.
- Prepare and maintain examination rooms and waiting areas.
- Assist with medical records management, including filing, scanning, and faxing.
- Perform general administrative tasks as assigned.
- Ensure compliance with PIPEDA regulations and maintain patient confidentiality.
- Assist with the cleanliness maintenance of the clinic.
- Assist medical providers and management as needed.

**Qualifications**:

- Eager to learn medical terminology and procedures.
- Familiarity with electronic medical records (EMR) is an asset (we use Telus CHR & JaneApp).
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational and time-management abilities.
- Able to multitask and thrive in a fast-paced environment.
- Maintains confidentiality and handles sensitive information with discretion.
- Proficient in Microsoft Office Suite and general computer skills.
- Certification as an MOA is a plus but not required.

**Benefits**:

- Employee discount on medical grade aesthetic skincare products and treatment services.
- Positive and supportive work environment.
- Opportunities for professional growth and development.

**To Apply**:
Applications are accepted only through the Indeed portal. To be considered, all pre-screening questions must be completed.

Pay: $19.00-$25.00 per hour

Expected hours: No less than 35 per week

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- Are you certified as a MOA (not required)? If so, where did you get certified and when?
- How many years of hands-on experience do you have?
- Do you have experience with any of the responsibilities stated in the job posting? If so, which ones?
- Which 3 of our core values resonate most with you and why?
- Are you available on a full time basis, every Monday to Friday from 11AM-6PM? If not, which day and time are you available?
- Are you available outside the mentioned day and time frame? If so, which day and time?
- What is your expected hourly wage for this role?
- How soon can you start?
- Are you eligible to work in Canada? What is your residency status?

Work Location: In person