Client Services Coordinator

**Client Services Coordinator (Event Support) - FullTime - ITS**
- (23878)

**Find Your Spot at Humber**
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**:
Position Title: Client Services (AV & Event Support) Coordinator
Status: Full Time
Hours: 40 hours per week
Faculty/Department: Information Technology Services
Campus/Location: Campus/Location: Hybrid work schedule with a mix of on-campus (North/Lakeshore) and work from home
Payband/Hourly Rate Range: Support band I $36.19 (Minimum) to 41.94 (Maximum) / Hourly

**What you will do**:
Reporting to the Manager, AV Design, Integration & Support the AV & Event Support Coordinator focuses on Audio-Visual hardware, software and cloud solutions. The incumbent will help implement and support audio-visual equipment, systems and technologies for use in Virtual, On-premise, Hybrid Meetings and Events throughout the entire organization at all campuses. The incumbent will help to maintain quality assurance and best practices while delivering excellence in client service and support.
Key Responsibilities Include:

- Knowledge and experience in planning, coordinating, vendor and equipment selection, design, provisioning and execution of Audio-Visual events
- Working collaboratively with colleagues/peers in Information Technology Services, Capital Development & Facilities as well as vendors and contractors as needed;
- Monitoring, responding to and resolving service requests and escalations;
- Quality assurance of technical designs and specifications, installations, operations and repairs;
- Responding to service requests and complex faults/failures by performing root cause analysis of issues in order to secure effective solutions;
- Guiding and advising Humber staff, clients, contractors and other support teams;
- Documenting, sharing and maintaining a knowledge management solution;
- Inventory, asset and life cycle management;
- Fostering and maintaining strong relationships and partnerships with clients and third-parties;
- Staying current with best practices and developing trends within the audio-visual industry, while maintaining relationships in supplier, manufacturing and EDU sectors.

**What you bring to the role**:
**Education/ Experience**

**Skills**
- Proficiency with Windows & OSX operating systems, software & hardware troubleshooting, video conferencing platforms and stage production is an asset.
- Strong attention to detail, the ability to decipher and follow design plans, business professionalism, technical acumen, customer service, communication with all levels of the organization and being highly organized is required.

**What’s In it for you?**
- An opportunity to have an impact with a po st-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity and Inclusion**
Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

**Accommodation**
Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

**Anti-Discrimination Statement**

**Hours Per Week** 40

**Position Type** FT Support

**Payband** I

**Minimum Salary** 36.19

**Maximum Salary** 41.94

**Work Locations** North Campus 205 Humber College Blvd. Etobicoke M9W 5L7

**Job Family** Information Technology

**Job Posting** 10/28/22

**Department** Information Technology Services