Service Coordinator

1 week ago

Etobicoke, Canada Home Instead Corporate Full time

Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._

**Are you a Customer Service professional in the hospitality, restaurant or retail industry who is looking for a career change? Do you want to work in a position that will provide significant fulfillment? **Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring for two (2) Service Coordinator positions:

- One (1) position with a schedule of 8:30am-5:00pm, Monday-Friday
- One (1) position with a schedule of 8:30am-5:00pm, Sunday-Thursday

The Service Coordinator is expected to perform a variety of duties that relate to client care and service delivery. They are responsible for providing the highest level of quality service to all clients and family members. In addition, the Service Coordinator will work hand-in-hand with the team to ensure a positive, cohesive and supportive environment for all employees.

As the Service Coordinator you will:

- Ensure the needs of the client, family, employee, and company are consistently being met
- Ensure that all key indicators are met or exceeded including increasing hours, decreasing cancelled shifts & ensuring staffing is done in a thoughtful manner where consideration on compatibility is of the utmost importance
- Take the lead with managing the client/CAREGiver schedule portfolio by being accountable for all scheduling transactions on a daily basis
- Coordinate client/CAREGiver introductions and Quality Assurance visits
- Ensure client and CAREGiver satisfaction through compatibility surveys, communication of care plan and updates
- Build trust by complying to our Quality Management System
- Maintain accurate client and CAREGiver records in ClearCare
- Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in ClearCare
- Participate in the CAREGiver retention programs and coordinate CAREGiver of the month recognition
- Answer each incoming calls in a friendly, professional and knowledgeable manner
- Provide assistance to team members as needed
- Provide support in the field, if required, by participating in introduction visits along with other client and/or CAREGiver based requests made by the General Manager. You must drive and have a reliable vehicle to provide this service.
- Participate in the on-call schedule rotation
- Other duties as assigned by management

Job Requirements:

- Provides top notch customer service to internal and external customers
- Thrives in a fast-paced environment and is an expert in multitasking
- Highly organized with special attention to detail
- Demonstrate common sense in decision making while anticipating the consequences of decisions.
- Discern when there is a need for quick decisions or more thorough assessments
- Ability to work independently and meet deadlines
- Ability maintain confidentiality of information

What We Offer:

- Competitive salary and incentive program
- In depth training and development programs to help you succeed in your career
- Group benefits program and RRSP match
- Great company culture
- The opportunity to have a positive social impact in the community
- Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation._

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