Client Service Representative

3 hours ago

Etobicoke, Canada Positive Fulfillment Services Ltd. Full time

Positive Fulfillment Services is one of Canada's premier suppliers of marketing logistics and fulfillment services to the healthcare and pharmaceutical industries.

As a Customer Service Representative, you play crucial role in the success of the organization. You will leverage your unique talents to provide excellent customer service, collaborate within a team-settings and exemplify our values in your day to day interactions with customers and employees.

**Responsibilities**:

- Manage portfolio of accounts and become a trusted advisor to our clients
- Respond to all inquiries promptly and maintain detailed notes and customer information
- Effectively manage day to day operations for client's projects by liaising with both internal staff and external resources
- Identify opportunities to improve overall customer service experience
- Communicate client requirements, objectives and issues to respective internal team members according to specific requirements
- Perform data entry for various programs as required
- Escalate issues to internal stakeholders
- Master and utilize internal software program for order processing, inventory and freight management
- Assist in the preparation of reports and other documentation as may be required to manage/report on activity for client programs
- Co-ordinate/assist in client billings, when applicable
- Assist in Quality Control, when required
- Complete customer service related tasks as required

**Qualifications**
- Post-Secondary diploma or degree in Business or related field.
- 1-3 years previous experience in sales, telemarketing or customer service.
- Proficient in MS Office Suite and maintaining databases.
- Experience with CRM preferred.
- Possess an empathetic and nurturing personality in order to relate to customer’s needs.
- Positive attitude and strong customer service aptitude.
- Strong communication skills - both written and verbal.
- Bilingual (English and French) would be considered an asset.

Positive Fulfillment Services Ltd. is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration. If you require an accommodation for the recruitment/interview process please let us know and we will work with you to meet your needs.

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location

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