Client Services Coordinator

**Client Services Coordinator - Digital Fluency Training Coordinator - ITS**
- (33399)

**Find Your Spot at Humber**
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**:
**Position Title**: Client Services Coordinator - Digital Fluency Training Coordinator
**Status**: Appendix D (3-Month Contract)
**Hours**:40**hours per week
**Faculty/Department**: Information Technology Services
**Campus/Location**:North Campus; Hybrid
**Salary**:FT Support Payband I (Start $39.34 - Max $45.59)

**About the Information Technology Services Department at Humber**:
Humber, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors

**About the Client Services Coordinator - Digital Fluency Coordinator Role**:
**Key Responsibilities Include**

Develop ideas for exemplar sessions, panels, and communities of practice, selecting appropriate training methods or activities (e.g., simulations, mentoring, presentations, peer support, etc.).
- Design and develop training programs that meet the needs of the organization
- Assess instructional effectiveness and determine the impact of training
- Provide support for events and/or the support of onsite training events
- Research, recommend, design, and implement training and development strategies, plan and execute training to ensure the organization is skilled to meet current and future needs
- Provide an internal training and development consultation to business units to assist in the identification of the training/development needs of students, staff and faculty - current and future
- Work with organizations to develop specifications of course content
- Utilize needs assessment tools to determine applicability of proposed training programs
- Prepare lesson plans including the method, media, and documentation to be presented
- Instruct participants in classroom lectures and/or group sessions
- Provide collaboration & productivity tool development initiatives to improve the capability of teams utilizing collaboration tools and develop methods of assessment of teams’ collaboration & productivity potential
- Work with external vendors to plan and coordinate logistics for training events
- Refine or create course outline in conjunction with trainer for course description as appropriate, and minimum course attendance
- Collaborate on class timeline, communicate forthcoming classes to employees, and ensure appropriate staffing both internally and externally
- Provide monthly reports to management on KPIs
- Develop and maintain training materials and curriculum to support the training programs
- Deliver training sessions to clients and ensure that they are effective and engaging
- Ensure the quality of the delivery by the team delivering the training and curriculum
- Provide oversight of training programs and ensure that they meet the needs of the organization
- Continually review and enhance training programs to ensure that goals are being met and future needs are considered
- Support marketing and communications efforts related to the training programs

**About You**:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:
**Education**

**Experience/Skills**
- Experience in developing training materials and curriculum
- Experience in group facilitation or delivering presentations and comfortable interacting in a dynamic training situation; previous training experience is strongly preferred.
- Experience in delivering training sessions
- Excellent communication and interpersonal skills
- Strong project management skil